Facilities work orders
Except in event of an emergency, work orders must be submitted online. Emergencies include lack of heat, a major water leak, gas odor and other safety-related issues.
If you have such an emergency, call Facilities at 309-794-7278. After hours and on weekends, call Police and Public Safety, 309-794-7711.
Submitting a work order
Log in using your Augustana network login to place your work order. Click "Create request" and follow the prompts. (Step-by-step instructions)
Submit a work order online for the following needs:
Electrical: Outlet not working, burned-out light ballast, or problems with exhaust fans, stoves, smoke detectors, fire alarms and fire extinguishers.
Grounds: Landscaping, lawn maintenance, tree issues, snow removal, etc.
HVAC/mechanical: Heating and air conditioning problems, plumbing problems (water leaks in showers and toilets), etc.
Motor pool: College-owned vehicle maintenance and repair, grounds equipment maintenance and repair, etc.
Structural: Repairs to windows, floors and ceilings, roofs, doors, stairs, etc., in a college-owned building.
Please note that email, calls or verbal information are not accepted by Facilities and do not constitute a work order.
Building Services include janitorial and custodial duties, pest control, residential light bulb changes, blood-borne clean-up, office and furniture moves, recycling and trash pick-up, etc. Event set-up is not handled by Facilities. Those requests should be directed to Scheduling.
Go through the Scheduling Office to request room reservations and event set-up (use of tables, chairs, stages, etc.).
For problems with washers and dryers, contact Residential Life, 309-794-2686.
For problems with Ethernet, cable, and phones, contact the ITS Helpdesk, 309-794-7293.
For problems with a lofted bed, contact Bed Lofts, 866-651-5638.