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Medical or mental health emergency on campus

If you or someone you know is in immediate danger or you are unsure, call Augustana Police and Public Safety at 309-794-7711 or dial 911.

Mental health crisis support services

The TalkNow service through TimelyCare connects you with a mental health professional immediately. 

988 is the national mental health crisis hotline. This line is staffed 24/7 with trained professionals.

Text HOME to 741741 during a crisis to receive help from volunteers at the Crisis Text Line in a crisis, or text NAME to 741741 to connect with trained peers.

In Illinois, access the Illinois Department of Health for immediate crisis mental health services as well as recovery and community mental health services.

Crisis hotlines 

There are several different crisis hotlines available to you that will respect your different identities.

Emergency counseling on campus

Student Counseling Services offers emergency counseling sessions from 11 a.m.-noon amd 3-4 p.m. every academic day. Please, walk in to Bahls Campus Leadership Center 206 or call 309-794-7357 any time throughout the day to reserve a time if you are having a mental health emergency.

Augustana College requires all students list an emergency contact. See Student Emergency Contact for more information.

Mobile crisis response

If you are seriously considering suicide or you believe someone you care about is seriously considering suicide, you can call a mobile crisis response (MCR) team. MCR is a 24/7 no-cost service that will deploy directly to the person in crisis.

MCR should be at location within 60 minutes; therefore, it is important to keep you or the other person safe through active supervision or group support until then. If for whatever reason during the process you feel unsafe, you should call 911.

On-campus housing MCR

Call 309-794-7711 if you live in a dorm or a TLA, and Augustana Police and Public Safety or a trained designee will respond to the crisis and provide support until MCR arrives. Augustana College uses MCR as a default crisis service except in situations where it is unsafe to do so, i.e., a suicide attempt is actively in process. In this way, Augustana College adheres to SAMSHA best practices.

Off-campus housing MCR

  • Rock Island and Mercer County: 309-799-2031 is the MCR number for Rock Island and Mercer Counties through the Robert Young Center. Please, note that Illinois is still in the process of building its capacity from solely treating individuals under 21 years of age on managed care plans to treating all residents of Illinois. If MCR is unavailable, call 911 if in active crisis or 988 is having intense suicidal thoughts.
  • All other counties in Illinois: MCR will deploy based on location, so it is important to know what county service you need to call. If MCR is incapable of responding, you should call 911 or 988 as described above.
  • Eastern Iowa region: 844-430-0375 is the MCR number for the Eastern Iowa Region that includes Scott, Linn, Benton, Jones, Delaware, Bremer, Buchanan, Cedar, Jackson, Clinton, and Muscatine. This program is complete and will respond for all ages in those counties. MCR is run by Foundations 2 in this region.
  • All other counties in Iowa: MCR will deploy based on location, so it is important to know what county service you need to call. If MCR is still unavailable in your region, you should call 911 or 988.


Immediate mental health support with a trained professional (use your Augie email).

Crisis hotlines

For many identities and needs.

Coping with suicidal intensity

Information on how to cope and to heal from suicide intensity.

Crisis hospitalization services in the Quad Cities

Contact information and an overview of services if you are feeling suicidal and unsafe or need intensive therapy services over a short period of time.

Healing conversations

Healing conversations is a one-time visit (phone, virtual or in-person) for individuals affected by a suicide loss. The service is free and provided by the American Foundation for Suicide Prevention.

Faculty and staff referral guide

Reporting an emergency