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Office of Disability Services

The Office of Disability Services will work to provide students with disabilities a learning environment that provides them with full engagement, equal access and reasonable accommodations, in compliance with the Americans with Disabilities Act.

Accommodations related to academic, social, and campus accessibility issues are coordinated through the Office of Disability Services. Housing accommodations are coordinated through the Office of Residential Life.

Augustana provides reasonable and appropriate accommodations for students with a documented disability, which is defined as "a person who has a physical or mental impairment that substantially limits one or more major life activity. This includes people who have a record of such an impairment, even if they do not currently have a disability. It also includes individuals who do not have a disability but are regarded as having a disability" (, 2019).

The Office of Disability Services will assess each student on a case-by-case basis.

Types of accommodations

Some examples of common accommodations include classroom modifications, adaptive equipment, testing arrangements, note-takers, and air-conditioned rooms in residence halls. For a comprehensive list of accommodations offered at Augustana, please contact the Office of Disability Services.

Documentation of a student’s disability must be current within the last three to five years. It must include a specific diagnosis, and must be from a qualified professional (i.e. licensed therapist, physician, or medical doctor).  A current individual educational plan (IEP) or 504 plan also is considered acceptable documentation.

Accommodations process

Students seeking accommodations must register with the Office of Disability Services and attach the appropriate current supporting documentation (please see the accommodations request form).

Once a student’s current documentation is received, the student will schedule an appointment to meet with the director of Disability Services for an intake appointment. Every effort will be made to expedite review, but students should note that processing and final accommodation arrangements normally take two to three weeks.

A student with a medical condition(s) who is adversely affected by another student's accommodation should contact the Director of Disability Services if they have a health or safety related concern. The student registering the concern will be asked to provide medical documentation that identifies the condition(s), allowing a determination to be made as to whether the condition is disabling and whether there is a need for an accommodation.   

Documentation guidelines

Additional student resources


For housing accommodations, contact Michelle Mason, assistant director of Residential Life and medical support coordinator, 309-794-2686; fax 309-794-7152. By mail: Attn. Michelle Mason, 639 38th St., Rock Island, Ill. 61201. Residential Life coordinates accommodations for students with special needs in their living spaces, including approval for emotional support animals. The office is in Andreen Hall and is open from 8 a.m.-4:30 p.m. Monday-Friday.

For academic or other accommodations, contact Kam Williams, director of Disability Services, 309-794-7145; fax 309-794-8942. Office hours are 8 a.m.-4 p.m. weekdays in Olin Center 318. By mail: Attn. Kam Williams, 639 38th St., Rock Island, Ill. 61201.