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Orientation and Registration help and FAQ

Q: I can't find the email from Admissions that included my student ID number.

A: If you cannot locate your ID number, call Admissions at 309-794-7341.

Q: May I call to call to tell you my preferred Orientation and Registration date?

A:  After completing all necessary steps, you'll receive an email with the link to submit your date preferences for Orientation and Registration. Please use this link as we request other information from you there that helps us prepare for you at Orientation and Registration.

Q: Can you tell me my Orientation and Registration date?

A: After you have submitted your preferred dates for Orientation, you will receive a confirmation email from within one week.

But if you have submitted your preferences and a full week has passed, email You also can see your Orientation and Registration date by logging in to Arches and clicking on "My Status."

Q: I want to change my Orientation date.
Q: I missed my Orientation date. What do I do?

A: We will accommodate you on the next available date of your choice as long as we have a spot available. Email to request a date change.

Q: May I bring a friend, in addition to my parents, to Orientation and Registration?

A: Parents and guardians are encouraged to attend and there is a separate program for them at Orientation and Registration.

Siblings or friends who come along will not be able to accompany the student throughout the day; they must remain with parents. We ask parents not to bring young children.

Q: I can't stay for the full day at Orientation and Registration. Can I register for classes earlier in the day?

A: Because of the number of students registering at each event, registration rooms and advisors have been assigned ahead of time. Students who will have to leave early should plan to attend on a different Orientation and Registration date. Email to arrange a new date.

Q: The summer Orientation and Registration dates are past, and I have not registered for fall classes yet. What do I do?

A: You can still sign up for the Aug. 26 Orientation and Registration event. Once you have completed the necessary steps, you'll receive a link to register for this event.

Language and math placement

Q: I took four years of language in high school. Do I have to take a language placement test?

A: Completing four years of language in high school satisfies the language requirement at Augustana for most students.

We still require a language placement test, however, because many students decide to continue their study of the language at Augustana. Taking the placement test helps us determine which course is best for you and keeps your options open when you come to Orientation and Registration.

Q: I don't think my math placement is accurate. I think I'm ready for a higher-level math class.

A: Your Math Index Score is based on your high school GPA and your ACT/SAT math subscore.

Many high school students take math courses after they take the ACT/SAT. For them, the Math Index Score may not reflect their current skill levels. If this is your situation,  talk with your advisor at Orientation and Registration. You have the option of demonstrating you are ready for a higher-level math course through a program called ALEKS. You'll learn more about this at Orientation.

Classes, schedules and credits

Q: Can I see my fall schedule?

A: After you have attended Orientation and Registration, you'll have access to the Student menu in Arches. Go to Arches and log in. (If you have forgotten your password, log in to the Password Recovery System.)

Q: Can I change my class schedule?

A: During Welcome Week you will meet with your first-year advisor. This is your opportunity to adjust your fall schedule.

Do not make changes to your fall schedule after you leave Orientation and Registration. Arches may allow you to drop a course, but it will not allow you to add a course to replace it. If you mistakenly drop a class on Arches, it may be difficult to get back into that class.

Q: Did I get my transfer credits?

A: When we receive official copies of your final transcripts from the previous institution, the Registrar's office reviews your coursework. All transferable graded work of "C" or better will be added to the student record and can be viewed on the student's transcript and program evaluation, both available on Arches

We only accept official transcripts mailed directly to Augustana from the institution. If you have questions, call the Registrar at 309-794-7277.

Q: Did I get  AP and/or IB credits?

A: If we have received the official copies of your AP score from the College Board, and the score and test are accepted by Augustana, we will post the score on your student record and you can view the credit on your transcript in Arches.

If we do not have your official score at the time of registration, we will register you according to the scores you report to us. In this case, if we later receive your scores and they are not high enough to receive credit, we will contact you using your new Augustana email address, and you and your advisor can make any necessary adjustments to your schedule during Welcome Week.

If you did not arrange to have scores sent to Augustana, you need to contact College Board and have the official scores sent.

Here is information on International Baccalaureate (IB) credits.

Q: How do I get proof of enrollment for insurance?

A:  If you are registered for fall semester, you can request enrollment verification through the Arches menu, or contact the Office of the Registrar at 309-794-7277. This form will not have a class schedule on it, only proof of enrollment.

Students who register in August can get a form from the Office of the Registrar once they come to campus.

Fall schedule how-to

OrientationOrientation video