Frequently asked questions about billing
What is CASHNet?
CASHNet is a vendor utilized by Augustana College that enables students to pay student account charges online.
What types of payments are accepted?
Augustana College accepts cash, personal checks, money orders or traveler's checks in the Business Office in Sorensen Hall. Checks can also be mailed directly to Augustana.
Electronic check (ACH) and credit card payments can be done online through the CASHNet site. Accepted credit cards are MasterCard, Discover, Visa and American Express. Credit card payments made using ePayment/CASHNet will have a convenience fee of 2.75% of the transaction amount.
E-check payments allow families to securely pay the student bill directly from a bank account. There is no convenience fee for an electronic check. All electronic payments are made real-time and therefore prevent delays and costs associated with mailing a payment.
What is e-check or ACH?
Augustana College allows students and authorized users to make payment with e-check through the CASHNet site. There is no convenience fee for making a payment with e-check. Payment with e-check will create an ACH transaction to your checking or savings account. Payments processed as an e-check without available funds or with a cancellation of funds will result in a $25 fee.
Am I required to pay online?
There is no requirement to pay online. We continue to accept payments made at the Business Office, by wire transfer and by mail.
Can I use my debit card to pay my bill?
You can use any debit card with a MasterCard or VISA logo to pay your bill. However, it will be processed as a credit card and will incur the 2.75% convenience fee. Daily transaction limits may prevent some cards from being approved.
Why must I pay a convenience fee if I pay by credit card?
The fee of 2.75% is paid directly to CASHNet for providing the convenience of using credit cards to pay tuition bills. Augustana College does not retain any amount of this convenience fee, and therefore it cannot be refunded or waived under any circumstances.
Are electronic payments secure?
Yes, our business partner, CASHNet, has met all compliance standards and is regularly audited to ensure its site the required security measures.
How do I access the ePayment/eBill website?
Students can access their ePayment account profile through the "Students" section in Arches.
Parents can only access their son/daughter's account information if they have been designated as "authorized payers" by the student. Current authorized payers can access the ePayment website.
How can I become an "authorized payer/user" on my son/daughter's student account?
Only students can designate authorized payers/users. To add an authorized payer, the student must log into his/her ePayment/eBill account profile (see instructions above) and click "Add New" under the Parent PINs section. If you are currently an "Authorized Payer" your student must set you up for access to receive the eBill notification. They would go to the Parent PINs section and click on "Edit" to give you access.
If you have additional questions, feel free to contact the Business Office at 1-800-798-8100 Ext. 7354 or 7390.