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Frequently Asked Questions

"I'm a new first year student and I want to sign up for Orientation & Registration."

"I've lost or never received the Orientation & Registration mailing."

"I would like to call to tell you my preferred Orientation date."

"I am an international student and cannot take the tests."

"Can you tell me my Orientation & Registration date?"

"I want to change my Orientation & Registration date."

"I missed my assigned Orientation & Registration date."

"I would like to look at my Fall schedule."

"I need proof of enrollment (for insurance)."

"I want to change my class schedule"

"I have questions about AP credits."

"I have questions about transfer credits."

"I have questions about the summer reading."

"The summer Orientation & Registration dates are past, and I have not registered for Fall classes yet."

"I need information about Welcome Week."

"When will I find out my housing assignment and who my roommate will be?"

"I want to cancel my registration and not attend Augustana."

"I'm a new first year student and I want to sign up for Orientation & Registration."

Before you can sign up for an Orientation & Registration date, you need to complete two tasks.  Using the student ID number your received in your packet from Admissions (and by email), you will take your placement tests and complete the Student Readiness Survey. To do this, click on Placement Tests, read the directions, and complete the placement tests (even if you do not intend to take those classes at Augustana) and the survey.

After you have completed these steps, you wll receive an email from orientation@augustana.edu within one week. The email will include a link where you can submit your date preferences for Orientation. You'll receive a confirmation email within one week.

"I've lost or never received the Orientation & Registration packet."

Fortunately, all the information that was in the print materials can easily be found. Click here to get to the home page of the site. If you have misplaced the mailing that included your student ID number, please check your email; the Admissions department sent you an email including your ID number at about the same time that you received it in the mail. 

"I would like to call to tell you my preferred Orientation & Registration date."

Because of the volume of calls and e-mails we receive each day, we have developed a very user-friendly registration process. After completing your placement tests and survey here, you'll receive an email with the link to submit your date preferences for Orientation.

"I am an international student and cannot take the tests."

International students should take the Chemistry placement test and submit their information electronically.  You do not need to complete a foreign language test unless you intended to study a language other than English while you are here.  If you cannot access the internet, please contact Jane Tiedge (janetiedge@augustana.edu or 309-794-8980), and she will be happy to assist you.

If you are an incoming international student and have further questions, please click here. This link will provide you with important information about preparations for your arrival at Augustana.

"Can you tell me my Orientation & Registration date?"

After you have submitted your preferred dates for Orientation, you will receive a confirmation email from orientation@augustana.edu within one week. But if you have submitted your preferences and a full week has passed, feel free to contact Emily Webb at orientation@augustana.edu or 309-794-7421.

"I want to change my Orientation date"

We will accommodate you on the next available date of your choice as long as we have a spot available. Please e-mail orientation@augustana.edu to request a date change.

"I missed my assigned Orientation date"

We will accommodate you on the next available date of your choice as long as we have a spot available. Please e-mail orientation@augustana.edu to request a new date.

"I would like to look at my Fall schedule."

If you have already attended Orientation & Registration and registered for the fall term, you may visit the Augustana Arches system by visiting the campus net at http://offcampus.augustana.edu and clicking on the "Arches" bar on the left menu. You were provided your secure log-in information on a form when you came to campus for Orientation. If you have forgotten your password, you should contact the help desk in Information Technology Services (helpdesk@augustana.edu or 309-794-7293).

"I need proof of enrollment (for insurance)."

Only students who are registered for the fall term can get a proof of enrollment form. Please contact the Office of the Registrar at (309-794-7277) and one of the staff members will be happy to assist you. This form will not have a class schedule on it, only proof of enrollment. Students who will register in August can obtain a form from the Office of the Registrar once they come to campus.

"I want to change my class schedule."

Please do not make changes to your fall schedule after you leave Orientation. without consulting the Director of First Year Advising, Mary Windeknecht, marywindeknecht@augustana.edu. If you mistakenly drop a class on Arches that you need to be in, it may be difficult or impossible to get back into that class after you have realized your mistake. During Welcome Week you will meet with your First Year Advisor. This is the best opportunity to change and add classes. Further questions can be directed to the Director of First Year Advising, Mary Windeknecht, marywindeknecht@augustana.edu

"I have questions about AP credits."

If we have received the official copies of your AP score from the College Board and the score and test are acceptable by Augustana (click here to find out what the college accepts: http://www.augustana.edu/x10878.xml ), we will post the score on your student record and you can view the credit on your record on Arches. If we do not have your official score at the time of registration, we will register you according to the scores that you report to us. In this case, if we later receive your scores and they are not high enough to receive credit, we will contact you using your new Augustana e-mail address, and you and your advisor can make any necessary adjustments to your schedule during Welcome Week. If you did not arrange to have scores sent to Augustana, you need to contact College Board and have the official scores sent, as we do not accept hand-delivered transcripts: an official scoring transcript must be received in order for credit to appear on your student record.

"I have questions about transfer credits."

If we have received official copies of your transcripts from the previous institution, all graded work of "C" or better has been attached to the student record and can be viewed on Arches. We only accept official transcripts mailed directly to Augustana from the institution, as federal law prohibits accepting hand-delivered transcripts even if they are in a sealed envelope.  If you have questions, please call the Registrar (309-794-7277).

"I have questions about the summer reading."

You will have an opportunity to purchase your book at Orientation. Please visit the summer reading link  on this website for questions about the reading. Contact Kristin Douglas (kristindouglas@augustana.edu) via e-mail if you have further questions.

"The summer Orientation & Registration dates are past, and I have not registered for fall classes yet."

If you were unable to join us in June and July for Orientation, you can still sign up for August Orientation on Wednesday, August 20. Once you have completed your placement tests and survey here, you'll receive a link to register for this event.

"I need information about Welcome Week."

The full Welcome Week schedule is available on this website. Contact the Office of Student Life and Leadership for more information (309-794-2695).

"When will I find out my housing assignment and who my roommate will be?"

Once you've submitted a housing preference form (due by June 1!), we'll hand match you with a compatible roommate and email information that includes your housing assignment and roommate contact information by the end of July. More information and important housing dates for new students are on our website. If you have further questions, please contact our office at (309) 794-2686. 

"I want to cancel my registration and not attend Augustana."

We are very sorry that you will not be able to attend Augustana College in the fall. Please contact the Office of the Registrar (309-794-7277) and we can assist you.