Author Archives: Kristina Zimmerman

About Kristina Zimmerman

Kristina Zimmerman is an ITS Support Specialist at Augustana College. Her main duties are training, software support, and general Mac support. To contact Kristina, send email to kristinazimmerman@augustana.edu.

Accessing Network Drives on a Mac

We’ve had some questions about how to access network drives on a Mac so I felt that this would be a good time to make a blog post about the topic. Your network drives are folders on our servers here … Continue reading

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ITS’ Online and Text Suggestion box

Our first question is in! Question: “Can we get a wireless printer for people who bring their laptops into the Gerber Center? Thanks!” Answer: Fortunately, there already are already two ways to print wirelessly from your computer in the Gerber Center (and … Continue reading

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Find-me (Mobile) Printing

Back in October, ITS announced our Find-me printing service that allows for mobile printing on multi-function printers on campus. This includes, laptops, tablets, and phones with Google’s “Cloud Print” service turned on. We set it up as a “Find Me” printing environment, … Continue reading

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Top 5 WiFi Fixes

Top 5 WiFi Fixes Today’s tip is from our network team. They have found that most WiFi issues can be solved with these 5 fixes: 1. Turn your WiFi off and then back on The network team has found that … Continue reading

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Using Augustana CampusNet (Part 2)

In a previous post we looked into the links at the top of CampusNet. To learn more about them, view that post here. However, there is much more that you can find on CampusNet including the answers to the questions below: … Continue reading

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Using Augustana CampusNet (Part 1)

Welcome to Augustana to our first year students and welcome back all those who are returning! ITS has been getting some questions about accessing our services (such as Moodle, Arches, and email). All of this information can be found on CampusNet, … Continue reading

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Google Apps Email Undo Send Feature out of Beta

This tip is from Sean McBride in the ITS Network team: Google has finally released Undo Send out of beta testing and is now available for everyone. Using Undo Send, you can “unsend” e-mails up to ten seconds after you’ve … Continue reading

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Lab hours for Week 10 and Finals Week

It’s getting to be that time of year again for final papers, tests, and projects come around. To find if a computer is available, first take a look the building hours below and then take a look at our LabMaps to … Continue reading

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Back up your files automatically with Google Drive!

We’ve just started Spring Term, but it’s never too early to back up your files. ITS encourages you save early, save often, and save in multiple places. Google Drive is a good way to make sure that you have an … Continue reading

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Small-group training sessions for Spring Term 2015

Various training sessions and workshops are provided by ITS throughout the year. All employees and students are welcome to attend, free of charge. Staff can also get credit for Blue and Gold Certification which is our on-campus professional development program. You can … Continue reading

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