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Virtual appointments available at many offices

July 28, 2020

Virtual appointments now are available at many campus offices. When possible, students and families should use this service instead of going into offices.

Advising

Advising drop-in office hours are from 2-4 p.m. each weekday via Zoom.

Students will be sent to a "waiting room" until an academic or career advisor is available to meet with them. 

Business Office 

To set up a virtual appointment, email studentaccounts@augustana.edu or call 309-794-7390 or 309-794-7454.

Students can ask questions and learn about their accounts, billing dates, online bill pay, tuition and fees, refunds, insurance and other topics.

CORE

CORE Commons will be staffed from 8 a.m.-4:30 p.m. weekdays either by a person or via Google Hangouts live stream. 

All appointments will be virtual. Student appointments can be scheduled with each department through Handshake,

Drop-in office hours are available from 1-3 p.m. weekdays.

Students who come in person for scheduled appointments or drop-in office hours will be directed to use a virtual appointment room in Olin 108 (room 1) and Olin 110 (room 2).

Augie Choice and International & Off-Campus Programs: Virtual appointments may be set up between 8 a.m.-4:30 p.m. weekdays through Handshake.

Virtual drop-in appointments will be available from 1-3 p.m. Monday, Wednesday and Friday beginning Aug. 31.

Contact Pedro Bidegaray for study away, and Beth Ford for Augie Choice and study away.

Financial Aid

• Make a virtual appointment by emailing financialaid@augustana.edu or calling 309-794-7207

• Or go to a virtual office hour. These are available from 3-4 p.m. Tuesdays, noon-1 p.m. Wednesdays, and 10-11 a.m. Thursdays. You will be placed in a waiting room and invited into the chat room as space opens up, to ensure privacy. 

• If you have documents for the office, place them in a sealed envelope with your name and student ID number on it, and drop it in the mail slot on the door of Seminary Hall room 101.

Information Technology

Some staff members are working remotely while others are on campus. Services are available from 8 a.m.-4:30 p.m. Monday-Friday. For assistance you can:

• Go to helpdesk.augustana.edu to submit a work order

• Email helpdesk@augustana.edu

• Request a virtual meeting/training time with Kristina Zimmerman, Wendy Ramsdale or Shawn Beattie.

• Stop in for virtual office hours:

Faculty hour from 9-10 a.m. Tuesdays and Thursdays. (Or call ‪(US) +1 219-472-9616‬ PIN: ‪749 478 602‬#).

Student hour from 11 a.m.-noon on Wednesdays and 3-4 p.m. on Thursdays (Or call (US) +1 347-509-6702 PIN: 296 978 353#)

International Student and Scholar Services

Stop by the daily virtual office hour from 11 a.m.-noon or make an appointment with Xong Sony Yang or Juanita Treviño Perez. You can also make an appointment using WhatsApp.

Registrar

The staff is working remotely, but services are available from 8 a.m.-4:30 p.m. Monday through Friday. Email registraroffice@augustana.edu. (Voicemail will not be returned as quickly as email.)

Or stop by virtual office hours through Google Meet from 9:30-10:15 a.m. Monday-Friday. (Students also may call in to 929-266-1470 pin: 910 453 840#)