Augustana College, Rock Island, Ill.
Transcript Fees, Policies and Processes
HOLIDAY NOTICE: Augustana College will be closed from December 24, 2012 through January 2, 2013 in observance of the holiday season. Transcript requests received after 4:00 p.m. on Wednesday, December 19 will not be processed until the college reopens. Requests for new alumni Arches accounts will also be created on this same timeline. No rush delivery or electronic processing will be available over the break.
Note - Plan Ahead! Transcripts are most often processed within 1-2 business days of the request date. However, it can take up to 10 days to process depending on the volume of requests our office has received. Once sent by U.S.P.S., our office cannot tell you how long it will take for the trasncripts to arrive at the requested destination. Requests sent to graduate programs are often routed to a school or department within the university, so it make take additional time to reach your program evaluator. The requestor should first check with the destination school before contacting our office. If faster service is required, you may try our rush service or electronic servics (see below.)
Note: Our office does not participate in ovenight mail service for transcripts.
Transcripts may be obtained only by official request to the Office of the Registrar. This request must be made through the online request process or by a form request mailed or faxed to the Office of the Registrar. Transcripts may be withheld if the individual has any outstanding financial obligation to the college. Federal law prevents honoring requests received by telephone, email or third parties.
Augustana will accept a check, cash, money order, Visa or Mastercard for trascript fee payments. Prepayment is required.
Current students may print their own unofficial transcripts through the secure Arches login for no fee. Official requests must be made using the transcript request form through the Arches menu. Currently enrolled students may request up to five transcripts in a seven-day period with no fee. There is a $20 prepayment charge per transcript over five requests in this period. Call the Office of the Registrar to make credit card payment, or deliver cash/check to the office in Founders Hall. Please allow three to five business days for processing and up to two-three weeks during peak processing times (after final grades, graduation and January-February). Requests that need to be processed after the grading period should be requested online after grades are finalized.
Requests are now made through a transcript request form on line. Please follow one of these options:
- I entered Augustana after 1991 and have previously set up an Alumni and Friends account (click here). Transcript requests are $8 per transcript and must be paid in advance by credit card through the transcript request page*.
- I entered Augustana after 1991 and need to verify my email address on file with the college. Please contact the Advancement Office at (800) 798-8100 ext. 7589 or email@example.com. Please allow one business day for processing. Requests are $8 per transcript and must be paid in advance by credit card through the transcript request page* Once your email has been updated, please click here to be taken to Arches and begin the process to request your transcripts. You will click on "I'm new to Arches."
- I entered Augustana after 1991 and I would like to make a request by fax or mail. These requests are $12.00 per transcript with prepayment by check or cash. Please follow these steps to have your transcript processed:
a. Complete the request form found on the Augustana website and submit it by fax, mail or drop-off to The Office of the Registrar.
b. Make pre-payment of $12.00 per transcript ($20.00 for rush requests) by cash, check or call the Office of the Registrar to make credit card payment.
4. I entered Augustana before 1991, please follow these steps to have your transcript processed:
c. Complete the request form and submit it by fax, mail or drop-off to The Office of the Registrar.
d. Make pre-payment of $8.00 per transcript ($20.00 for rush requests) by cash, check or call the Office of the Registrar to make credit card payment.
There is a $20 prepayment charge per transcript over five requests in a seven-day period. Please allow three to five business days for regular processing and up to two-three weeks during peak processing times (after final grades, graduation and January-February).
Official Electronic Transcripts (e-mail delivery)
Official electronic requests must be made using the transcript request form through secure Arches login (see above to request a login if you do not have one.) Electronic copies are sent via e-mail to the recipient e-mail address entered in Arches. Once sent, the recipient is responsible for opening the certified, official electronic transcript within the timeline attached to the e-mail. The requestor is responsible for notifying the recipient that the transcript will be delivered via e-mail from eSCRIP-SAFE. Transcripts that expire for lack of action by the recipient will need to be requested again. If you wish to have an e-transcript sent immediately, same-day processing requires a $20 prepayment fee per transcript and a phone call to the office during business hours. Please note all fees must be paid in advance. Current students requiring additional attachments be sent with the e-transcript must contact the office directly before processing. Rush requests are not available after noon on Fridays in the summer and during peak times.
Rush Orders (or over-the-counter service)
Same-day processing requires a $20 prepayment fee per transcript. Please note all fees must be paid in advance through the requesting website, by credit card by calling the Office of the Registrar or in person in Founders Hall by cash or check. Augustana does not participate in overnight mail or delivery services for transcripts, but you are encouraged to read about the official electronic transript services above. Rush orders will require fax or drop-off of a request form. Rush requests over the counter are not available after noon on Fridays in the summer and during peak times.
Individuals may print their own unofficial transcript from the secure Arches login at no cost. Requests for processing unofficial transcripts are subject to the same fees, policies and procedures for official copies. Same-day processing service requires a $20 prepayment fee per transcript.
Obtaining Your Transcript by Fax
Requests to have transcripts sent by fax requires a $20 pre-payment fee per transcript. Transcripts sent by fax are necessarily unofficial, therefore individuals should print and then fax their own unofficial transcripts. Free faxing service is available to current students in the Olin Center. The Office of the Registrar does not provide faxing services for current students.
*declined credit cards and unpaid transcript requests will be deleted within one week of receipt.
Requests should be addressed to the address below and require prepayment. Please do not send cash through the mail.
Office of the Registrar,
Hours: Monday-Friday 8:00 a.m. to 4:30 p.m.
Augustana College, 639-38th Street
Rock Island, IL 61201
policies effective on July 1, 2009