Internet Connection
How do I connect my computer to the Internet?
What should I do if I cannot connect to the Internet?
- Double check that your jack is connected correctly (see picture)
- Check that you are connecting with the correct cable. (see picture)
- Try to disable your firewall. Most firewalls can be disabled by right clicking on the icon shown in the bottom right side of your screen
- Check with your neighbors. If they are having issues, most likely it is not your computer but a network problem.
What should I do if I am having a problem with the Network Registration process?
- Were you prompted to re-start your computer? If you were not, you quit too soon. When the process is completed you will be prompted to re-start your computer.
- Clear your cache. This can be done by opening up Internet Explorer. Under the tools menu select “Internet Options”. Next click on “delete cookies” then “delete files” (be sure and click onto option to delete all off-line content).
- If you are still having issues, contact the helpdesk at x7293 or Student Computing Coordinator at x8092.
Do I have a wireless connection?
If you live in the following areas you have wireless:
House on the Hill
Parkander
Swanson Commons
Where can wireless connections be accessed on campus?
Look for the "augustana" SSID in these locations and more:
F.W. Olin Building
Bergendoff Hall
Hanson Science lobby and auditorium
Thomas Tredway Library (most areas)
College Center
Centennial Hall
Westerlin Lounge
Erickson Lounge
Parkander
Swanson Commons
For the most up to date list, click here.
Why isn't wireless provided in all areas of the residence halls?
Wireless is available throughout Swanson Commons and in public areas of residence halls. However, plugging in to your ethernet cable - if your laptop has one - is more reliable. Wireless connections are more prone to interference from cordless phones, microwaves, and other devices. If a problem occurs it is very difficult to distinguish where the problem is coming from.
What if I am receiving a wireless signal in my room?
You are most likely picking up a signal from another student who has brought their wireless access point (connection) onto campus. You should not use their connection. ITS only supports the “augustana” wireless connection.
Can I bring my own access point or router?
Yes, but you must register the unique MAC address of your access point or router with ITS. Access points are preferred, but certain router types have been approved for use on campus. Even approved routers must be configured according to the instructions created by ITS before they can be connected to the network!
For more information, see ITS' Personally Owned Wireless Access Points and Routers Policy.
What should I do if my Mediacom Internet connection quits working?
Find the power strip that everything (router, cable modem, etc) is plugged into and turn it off for 5 - 10 seconds - then turn it back on. If this does not solve your problem call the ITS helpdesk at 794-7293.
How do I know if I need to reset my router?
If several computers in your house are not working, it is a good idea to try resetting the router. If only one computer is not working, it most likely is a computer issue. Please do not reset a router that has been configured by ITS! Instead call the helpdesk at x7293.
What if resetting my router does not fix the problem?
If several computers in your house are not working, it is a good idea to try resetting the router. If only one computer is not working, it most likely is a computer issue.
