Services for students
Augustana College offers a wide variety of services to meet the practical and developmental needs of its students. The following summarizes the functions of the offices and departments which are available.
- Augustana Statement of Student Rights and Responsibilities
- Dean of Students Office
- Reading/Writing Center
- The Community Engagement Center
- Student Health Care
- Student Counseling Service
- Policy Regarding Students Who Make a Suicide Attempt
- Diversity Services
- Residential Life
- Off-Campus Living
- Dining Services
- Center for Communicative Disorders
- Students with Disabilities
- Other Services - Faxes, Loans, Lost and Found
Students at Augustana are guaranteed certain rights and similarly are expected to fulfill specific responsibilities during their enrollment. Copies of this document are available at the Dean of Students Office, Room 104, Founders Hall.
The Dean of Students Office oversees campus life outside the classroom and handles any questions or concerns and emergencies not normally handled by another office. Please contact the Dean of Students with any questions or if there is an emergency, and staff will respond or refer you to the appropriate office. Common issues the Dean of Students helps with are:
- Family emergencies
- Poor performance in class
- Unusual or special needs
- Accommodations for disabilities
Located on the second floor of the Thomas Tredway Library, the Reading/Writing Center offers all Augustana students assistance with academic improvement in writing, reading and studying. Faculty and peer tutors are available 10 a.m. to 4 p.m. Monday through Friday. Additional evening hours are staffed by peer tutors 7 to 9 p.m. Sunday through Thursday. Telephone assistance may be available during these hours at 794-8987.
Students working on essays, papers or other kinds of writing assignments can consult Reading/Writing Center staff on all stages of the writing process: developing ideas, organization, revision, citations, editing and proofreading. The Center also assists students in preparing personal statements and letters of application for jobs or graduate schools.
Staff can recommend reading strategies to increase vocabulary, comprehension and recall as well as to manage the long and complex reading assignments typical of college classes. Students may also request advice on time management, objective or essay test-taking, or preparing for graduate school admissions tests. Special assistance is offered to non-traditional students as well as to those for whom English is not a first language.
Students who visit the Reading/Writing Center have access to reading, writing and studying resources and guides. Students may drop in without appointment (most possible early in a term), make an appointment by phone (x8987) or by e-mail, or arrange for regular weekly meetings after consulting the director (x7372).
Tutoring is available for one or two hours a week without charge upon recommendation of a course instructor. Students who feel a tutor's individual assistance could be of help should discuss this with their instructor. Some courses provide group tutoring sessions or "labs" on a regularly scheduled basis, rather than individual tutoring. Tutoring generally helps a student understand specific areas of course content, as well as how to study for a particular subject.
The Community Engagement Center
The Community Engagement Center is located on the first floor of Sorensen Hall. It is the home for several offices that can connect you to the community. Augie Choice, International and Off-Campus programs, Career Development, Internships, Entrepreneurial Development, Service-Learning and Volunteer offices. If you want help figuring out who you are and how you will connect to the community, the CEC is the place to start.
Center for Vocational Reflection
The Center for Vocational Reflection helps students, faculty and community members reflect on who they are called to be. Vocation is our call to live life with intention, integrity and generosity in the context of the world around us.
Through programs and individual appointments, the center helps students explore such questions as: Who am I? Who do I want to be? How can my unique skills, gifts and passions address community need? How should I choose a major? What is my story? In addition, the center brings speakers and events to engage the Augustana community in deeper vocational reflection.
The Center for Vocational Reflection helps students combine their academic instruction with community service. Each year, the center offers paid servant leader internships to students interested in exploring their vocations, especially in non-profit and church-related settings.
The Center for Vocational Reflection is located on the first floor of Sorensen Hall. Students may stop by the center to explore its resources and join in reflective conversations.
Career Development Center
The Career Center, located on the first floor of Sorensen Hall, helps students with all areas of career exploration and planning, including choosing a major, gaining experience as an intern, obtaining full-time employment or acceptance into graduate or professional school. Professional staff are available to provide individual assistance to students from 8 a.m. to 4:30 p.m. Monday-Friday. Call the Career Center at x7339 to schedule an appointment.
Students may use the Career Center's computerized career assessment programs, online resources, alumni career network and career library to research majors and careers. In addition, Career Center staff are committed to teaching students how to conduct a successful job search through effective résumé construction and strong interviewing techniques.
Students can meet with employers through on-campus interviews, interviews sponsored by the Illinois Small College Placement Association and job fairs. CareerFest, TeacherFest and the fall and spring Augustana-Ambrose ProFair are major events that allow students to meet with a variety of employers. Students can take advantage of the Career Center's weekly workshops, mock interviews and job openings database. To learn more, visit www.augustana.edu/careercenter or stop by the office for a tour.
Coordinator of Medical Support Services, Kelly Giovanine, x2693
ExpressCare Clinic, 106 19th Ave. Suite 103, Moline, Illinois: 779-7050
Phone Assessment Service: 779-7050
Trinity West Campus: 779-5000
Trinity 7th Street Campus: 779-5000
Health Care Shuttle Service: Contel number 9-781-5711 from on-campus phone (7:30 a.m.-6 p.m. Monday-Friday)
Lucky Cab Co.: 788-8386 (6 p.m.-7:30 a.m. Monday-Friday, all day Saturday and Sunday)
Ambulance: 2-911 (or 9-911 as a backup)
Emergency: 2-911 (or 9-911 as a backup)
Although students may use any of the health care services available in the Quad Cities, Trinity Medical Center and its subsidiary, the ExpressCare Clinic, are available to provide around-the-clock health care to students. Free transportation is provided to all health care providers (includes dentists, optometrists, mental health providers and pharmacies) in the Quad-City area by the Dean of Students Office.
The Clinic is open: Mon.-Fri., 8 a.m.-7:30 p.m.; and Sat.-Sun., 9 a.m.-4:30 p.m.
Use the ExpressCare Clinic during regular clinic hours to save time and money. Using the emergency room for routine care is inappropriate and expensive. Students may provide proof of insurance or pay for services rendered at the time of their visit with cash, check, Mastercard or Visa. A regular office visit costs a minimum of $66. Students who do not have funds available to pay for health care costs should contact the Dean of Students Office, 104 Founders to receive a short-term emergency loan.
If a student is not sure whether to visit the clinic, he or she may call a clinic nurse at 779-7050 for an assessment. Students should let the nurse know they are Augustana students, describe their symptoms and answer any questions. The nurse can recommend steps to take.
Students who receive regular allergy shots will find the ExpressCare Clinic can meet their needs. Students must provide the serum and instructions from their doctor so clinic staff can safely administer injections. As students are not permitted to give themselves shots or store serum on campus, the clinic will store serum. The clinic is prepared to call the student's allergist for instructions, if needed, but the more information the physician provides, the better.
Trinity Medical Center
If students become seriously ill or injured, or need medical attention when the clinic is not open, they may use the services of Trinity Medical Center. Students covered by an insurance policy should bring evidence of the policy so that they will not be required to pay for services at the time they receive them.
Walgreen's Drug Store is located on 7th Street and 19th Avenue in Moline, as well as on 30th Street and 18th Avenue in Rock Island; Osco Drug is located on 19th Avenue and First Street in Moline; and CVS is located at 28th Street and 18th Avenue in Rock Island. All locations are near both the clinic and campus.
A variety of transportation is available to students needing to visit the clinic or any other provider. Between 8 a.m. and 6 p.m. Monday through Friday, students may use a free shuttle service provided by the college. Call Contel #9-781-5711 from an on-campus phone for a pickup.
Service is available with Lucky Cab Co. when the free medical transport is not in operation. Call 788-8386, identify yourself as an Augustana student, and the taxi will pick you up within 30 minutes of your call and transport you to your medical destination free of charge.
If a student feels that his/her health is endangered, call 2-911 (if busy call 9-911) and ask for an ambulance.
Students may choose to establish a relationship with any health care provider in the area, or may continue contacts with their family physician in their home community. Free transportation is provided to all health care providers between 7:30 a.m. and 6 p.m., Monday through Friday. Service through Trinity Medical Center and the ExpressCare Clinic is provided as a convenience to students and to the campus in general. However, students are not obligated to obtain health care services from Trinity Medical Center or the ExpressCare Clinic.
Class Absence Due to Illness
If an instructor requires verification of illness, students must arrange provision of that information directly from the health care provider. No college office can provide an excuse from class due to illness. The Coordinator of Medical Support or the Dean of Students Office can assist in sharing information with instructors when students are not on campus due to an illness, but students are encouraged to make contact themselves unless it is an emergency.
All students are automatically enrolled in Augustana's Student Injury and Sickness Insurance Plan. The program's brochure is available online at www.gallagherkoster.com. The following is a summary of the coverage available; however, please refer to the 2010-11 insurance plan brochure for policy provisions currently enforced. If students do not wish to participate, they must waive the coverage online by the September 1, 2010 due date. If student insurance is not taken during the academic year, the student will not be eligible to purchase insurance for the summer. The plan protects all participating students at home, school or while traveling 24 hours per day during the term.
Participants in intercollegiate sports are required to enroll in the plan before the first official practice session, unless they sign before then a sports waiver acknowledging the possibility of up to $500 out-of-pocket expense if they choose to not have insurance.
It is the responsibility of the student to initiate the insurance procedure and to assure that the claim and bills have been submitted for benefit payment. United Healthcare StudentResources is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid. To contact the Claims Company:
United Healthcare StudentResources
PO Box 809025
Dallas, TX 75380-9025
Register for Online Claims Look-Up at www.uhcsr.com
Providers will bill the claims company directly. In the event that you paid for services and need to be reimbursed, mail the original invoice, proof of payment, and a copy of insurance ID card to Student Resources. Medical claim forms are not required. Please retain a copy of all mailed documentation for your records. Approximately 30 business days are required to process a reimbursement for a medical claim. Benefits are payable for 52 weeks from date of occurrence or commencement of any loss covered by the policy.
Benefits become effective at 12:01 a.m. on August 15, 2010 and continue until 12:01 a.m. on May 26, 2011. The effective and termination dates of this policy include five days travel time to school immediately preceding registration and five days travel time returning from school immediately following the date of the last final examination, or the commencement exercises if the student is required to participate in those exercises.
Benefits payable when an accident has occurred: When hospital or medical care is required on account of injury sustained during the period when the student is insured, the expenses incurred within a 52-week period from the date of the first treatment. Expenses include x-rays, laboratory costs, hospital bills, registered graduate nurses, physicians' and surgeons' fees, medicines, ambulance expenses, surgical appliances, medical costs incurred as the result of any one accident, up to $3,000. (Intercollegiate sports is limited to $500 under this policy. Coverage over $500 for sports is provided under another policy held by Augustana.)
Benefits payable for hospitalization for sickness:
Hospital Room and Board: Maximum $500/day.
Hospital Miscellaneous Expense: Maximum $1,000.
Surgical Treatment: Graduated schedule to maximum of $3,000.
Physician Fees-Hospital Confined: Maximum payable, 9 visits for any one sickness per visit, up to $75.
Consultant: Requested and approved by the attending physician, up to $200.
Ambulance Expense: Maximum $200 for any one sickness.
Private Nurses: Per 24-hour day for services of a private, graduate nurse during a period of hospital confinement, 14 days maximum, per day, up to $50.
Repatriation Benefit: Please refer to the student injury and sickness insurance plan brochure located at www.gallagherkoster.com, Scholastic Emergency Services: Global Emergency Medical Assistance Section.
Medical Evacuation Benefit: Please refer to the student injury and sickness insurance plan brochure located at www.gallagherkoster.com, Scholastic Emergency Services: Global Emergency Medical Assistance Section.
Benefits payable for non-hospital confined sickness:
Physicians' Fees-Non-Hospital Confined:Payment will be made beginning with the first visit. Maximum payable, 8 visits for any one sickness. Per visit, up to $75.
Miscellaneous Expense-Non-Hospital Confined: Expense of necessary x-rays, drugs, laboratory fees and medicines as the result of any one sickness, up to $150.
When covered expense for accident or sickness exceeds $100 and is covered by other valid and collectible insurance or plan, this plan will be excess. The first $100 in covered benefits will be payable regardless of other insurance.
Coverage may be purchased for the summer period for an additional premium, prior participation throughout the academic year required to be eligible. Contact the Business Office for enrollment information.
Increased Supplemental Limit is available for an additional cost. Contact Gallagher Koster at www.gallagherkoster.com for an application.
When the Insured, because of covered injury or sickness, actually incurs, within 52 weeks from date of accident or date of first treatment for sickness, usual and reasonable medical expense which exceeds $3,000 or the benefits payable under the Student Insurance Plan, whichever is greater, the Company will pay 80% of such expense up to a maximum payment of $247,000 for all benefits under the policy.
The combined maximums under the basic plan and Increased Supplemental Limit will not exceed $250,000.Further information on procedures, benefits and exclusions is available in the insurance brochure available online at www.gallagherkoster.com or by calling Gallagher Koster Insurance Company at 877-320-4347.
Intercollegiate Athletic Insurance
All student athletes and cheerleaders who are members of squads under the direction of the Augustana College athletics department or the Director of IM and Recreational Sports, and have been properly enrolled as such, are covered under a master sports insurance plan held by Augustana College.
The Intercollegiate Athletic Insurance Plan carries a $500 deductible. The Student Injury and Sickness Insurance offered to all students is designed to cover this deductible at minimal cost to the student. Enrollment is automatic unless a signed waiver is on file in the Business Office before the first practice session. Parents and students should exercise this option to participate in the plan based upon the procedures and benefits available from their family coverage. If a signed waiver is received in the Business Office by September 1 each year, the fee for the Student Injury and Sickness Insurance Plan will be deleted from the fall term bill.
It is the responsibility of the athlete to initiate the insurance procedure and to assure the claim and bills have been submitted for benefit payment. United Healthcare StudentResources is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid. To contact the Claims Company:
United Healthcare StudentResources
PO Box 809025
Dallas, TX 75380-9025
Register for Online Claims Look-Up at www.uhcsr.com
Providers will bill the claims company directly. In the event that you paid for services and need to be reimbursed, mail the original invoice, proof of payment, and a copy of insurance ID card to Student Resources. Medical claim forms are not required. Please retain a copy of all mailed documentation for your records. Approximately 30 business days are required to process a reimbursement for a medical claim. Benefits through the Student Injury and Sickness Insurance Plan are payable for 52 weeks from date of occurrence or commencement of any loss covered by the policy.
Benefits through the Intercollegiate Athletic Insurance Plan will be paid for required physician and surgical fees, hospitalization, reasonable expense for necessary medical or surgical or prescribed therapeutic services and supplies which are incurred within 104 weeks after the date of the accident. Benefits apply to any one injury and are subject to non-duplicating provision when in excess of $500. Any other valid and collectible insurance or plan must pay benefits as prime carrier before benefits in excess of $500 will be considered.
Further information regarding procedures and benefits is available online at www.gallagherkoster.com or by calling Gallagher Koster Insurance Company at 877-320-4347.
Communicable Disease Policy Statement
Augustana has adopted a Communicable Disease Policy Statement following guidelines suggested by the Center for Disease Control and the American College Health Association. Copies of this statement are available at the Dean of Students Office.
Anonymous AIDS testing is available at the Rock Island County Health Department, 2112-25th Avenue, Rock Island. Call 794-7080 for an appointment, ask for Communicable Disease Department (CD). (If unable to pay, the State of Illinois will pay for the test.) Testing is anonymous. Verbal results are given to client in person only, through a one-hour counseling session with appointment. Results are available in three weeks.
For safety reasons, use of the lower campus slough pond is restricted to approved occasions. With approval of the Dean of Students Office, campus organizations may utilize the pond for traditions such as wedding engagements and other achievements of its members, celebrating graduation and/or the end of a school year, and special events such as the Homecoming Regatta. Use may include brief entries into the pond providing:
- the activity has been approved at least 72 hours in advance by the Dean of Students Office;
- participants who enter the pond do so with their consent;
- participants avoid activities that might cause them to swallow or inhale pond water, and
- there is a certified life guard present during the entire event.
Since emotional growth and personal well-being contribute significantly to a positive, holistic educational experience, Augustana's Student Counseling Service provides students with professional counselors to discuss personal, academic and vocational concerns or difficulties.
The Student Counseling Service is open to all student members of the college community. Significant others such as family members, romantic partners or close friends are included when deemed important. Counseling services are free to all Augustana students and stress strict confidentiality. Except for life threatening situations, no information can be released without the explicit prior consent of the counselee.SCS operates independently of all other college offices.
The primary activity of the SCS is individual counseling with students, who come with a wide range of concerns including personal/emotional problems,family and relational conflicts, academic skill and motivation difficulties, and career decision-making issues. In addition to individual counseling, the SCS provides group counseling and training groups (such as test anxiety and stress management, assertiveness, growth, etc.), couples counseling, psychological testing referral, and referral to appropriate psychiatric services when needed. Usually, appointments can be made within a few days. In cases of immediate need, all efforts will be made to see the student the same day. Make appointments by phone (7357) or in person at the Student Counseling Service office, room 206, Founders Hall. After hours, call campus security (x7711) or the Robert Young Center 24-hour crisis line (779-2990).
Policy Regarding Students Who Make a Suicide Attempt
Enrolled students at Augustana College, who take an action deemed by a member of the Augustana Student Counseling Center (SCS) staff to be a suicide attempt, will meet with the Dean of Students and the Director of Counseling to determine whether or not a withdrawal for the remainder of the term is appropriate. If the student is withdrawn, readmission will be based upon a positive recommendation from the treating therapist, in addition to approval by a member of the SCS and the Dean of Students. In most cases, arrangements for off-campus professional support will be required prior to readmission. If the student remains enrolled, the treatment plan must be followed to maintain enrollment.
Once the SCS is notified of a current suicide attempt, they will initiate transporting the student to the emergency room (if that has not already occurred), contacting parents, and notifying the Dean of Students.
Students who experience suicidal ideation or take some other physical action short of an actual attempt as defined by a member of our SCS will be evaluated by an SCS staff member and a decision about future enrollment and treatment will be made at that time.
While the Director of Diversity Services is available to all students to offer advice, support and advocacy, his primary focus is students of color. The office coordinates multicultural orientation and MLK Day, and oversees specialized academic support and the college's four multicultural social groups. In addition, the office co-sponsors a wide variety of educational and social programs while providing training opportunities to student groups across campus. Diversity Services is located in Room 205, Founders West; students are invited to stop by at any time.
Students are required to live on campus and purchase a board plan through their junior year, unless they obtain release from the Office of Residential Life or the Dean of Students Office.
All policies, guidelines and other information related to living in the residence halls and transitional living areas are found in Inside Our Halls and Houses, the handbook for students living in the residence hall system.
The Office of Student Activities maintains a list of private rented properties provided by local landlords. Augustana College does not approve, inspect or supervise off-campus student residences. The college does expect, however, that students living off campus act responsibly so as to reflect credit on themselves and the college. This expectation includes observing all local, state and federal laws, and behaving in a manner supporting Augustana’s mission. Students living off campus are subject to the rules and regulations set forth in the Augustana Code of Social Conduct and in relevant sections of the student handbook Inside Augustana.
All students living in Augustana's traditional residence halls are required to purchase a board plan. Those living in Transitional Living Areas or off-campus may purchase a full or partial meal plan.
Augustana operates its own dining services. Students may purchase food with their properly validated Augustana picture I.D. card. Misuse of the I.D. card will subject the violator(s) to disciplinary action. Guests may purchase items on an à la carte basis. Additional information is available in the dining service brochure available online at www.augustana.edu/dining. The Dining Service Office is located in the College Center.
Any student who feels he/she needs help with a speech or hearing problem or any international student needing help with written or spoken English should contact a faculty member associated with the Center for Communicative Disorders located in the Betsey Brodahl building.
Dean of Students Dr. Evelyn Campbell coordinates accommodations for students with mental, sensory or physical impairments. Students who need accommodations should make an appointment with her to address their needs.
The Dean of Students chairs the Accommodations Committee for Students with Special Needs, which makes recommendations based on medical documentation of an impairment. Students should work with the Dean of Students to implement the recommendation of the committee. A brochure entitled Augustana College Building Access, available in the Dean of Students Office, the residence halls and the College Center, identifies the buildings with strobe light fire alarms, handicapped entrances and restrooms, Braille signage and fire refuges. Students needing additional accommodations should confer with the Dean of Students regarding any special needs or accommodations and emergency evacuation procedures.
Individuals who require special building accommodations can call 794-7279.
There are three ATM's on-campus: College Center, Duane K. Swanson Commons & Westerlin Residence Center
Students may send and receive faxes on the first floor of the Franklin W. Olin Center at no charge. They may send or receive faxes in the library (309-794-7640). The cost to send a fax is $.50 per fax; there is no charge to receive a fax. Students may also send or receive faxes in the Dean of Students Office (309-794-8528).
Short-term emergency loans of up to $250 may be available from the Dean of Students Office. Contact x7533 for more information.
Lost and Found
A campus-wide Lost and Found is located in the College Center. Anyone finding a lost item should at his or her earliest convenience take the item to the College Center desk, or to the building secretary in the building in which the article was found. Persons losing property any place on campus should report the loss to the College Center desk as soon as possible.
A lost article not claimed by the owner within 30 days of the time it is turned in will be returned to the person who found it, if so requested.
The college assumes no responsibility for lost or stolen personal possessions.