Alumni Directory Project

Augustana alums are encouraged to help make this publication full of the latest information about both themselves and their fellow graduates. In order to make this happen, alumni are asked to respond to the requests for information made by Harris Connect. No information provided for this project will be sold or shared with a third party; it will only be used to compile the directory and to update our alumni records. You will be asked to verify your submitted information over the phone with Harris Connect; at that time you will be provided the opportunity to purchase a directory for your personal use.

If you have not received an e-mail or postcard regarding this alumni project, or wish to update your information or purchase a directory now you are invited to contact Harris Connect at 1-800-729-3578 beginning January 16, 2009. Alumni information will be collected through April 20, and anticipated completion date for the directory is September 2009. Directories will be made available in softbound, hardbound and CD formats. Questions about billing or orders can be directed to Harris Connect at 1-800-877-6554.

The online community will open to all alumni beginning March 15, 2009. Information will be shared at that time with instructions on how to access the password-protected alumni online community and how to integrate your profile with Facebook. If you have any questions you are always invited to contact the Alumni and Development Office at 1-800-798-8100 ext. 7202.

--Sue Rector, Assistant Vice President for Development and Alumni Relations

Below is a list of the frequently asked questions in relation to directory projects that you may find helpful as you and/or your staff field inquiries about the project.

When can I expect to hear from Harris Connect?

If Augustana had a valid e-mail address, you were contacted via e-mail. If Augustana did not have your e-mail address you were sent a postcard in the mail.

Why did Harris Connect contact me even though I completed my online questionnaire?

We've asked Harris Connect to contact everyone; primarily to make absolutely sure that the data we have is current. You'd be surprised how many people change jobs or move between the time they complete an online questionnaire and the time the directory is ready to print. Plus, we want to be sure that all information is correct so that our directory is accurate and useful. At the time of your return call you will be provided the opportunity to purchase a directory.

If my name is listed in the directory, am I obligated to purchase a copy?

Although everyone will be given the opportunity to purchase his or her own copy of the directory, your name will be listed regardless of whether you decide to purchase a copy. You will be offered the opportunity to purchase a directory when you call to verify your information. Should you choose to purchase a directory during your telephone conversation with a Harris Connect representative, you will be offered a thank you gift by Harris--a three month subscription to a magazine of your choosing. This directory service which Harris provides is allowing Augustana College to produce this directory for our alumni at no cost to the college. You are under no obligation to take this thank you gift of the magazines from Harris Connect.

What if I don't want to be listed in the directory? What if I don't want certain pieces of information listed?

Harris Connect can still update your information for us, but will honor your specific request to exclude all or parts of your biographical data from the publication.

What happens if I don't order a directory now, but change my mind later?

We have arranged to print as many directories as are ordered before we go to press. So, if you do change your mind prior to publication, you can call [dedicated toll-free number-please refer to my e-mail].

What forms of payment will be accepted for the purchase of a directory?

The directory may be paid for by major credit card or check. Payment(s) may be made by credit card at the time of order or by check upon receipt of the invoice(s). We also offer installment payment plans, allowing you to pay a portion now and the rest later.

If I place an order using a credit or debit card, how will the charge appear on my statement?

On statements for most major credit cards, "HC" will appear with part of or the entire name of the institution, e.g. HC State University. On American Express statements, "Harris Connect" will appear with part of or the entire name of the institution, e.g. Harris Connect State University.

What if I decide I want to cancel the order I have placed?

Orders for the directory may be canceled by simply writing the word "Cancel" on the invoice and returning it to Harris Connect or by calling the Harris Connect Customer Service Department at 1-800-877-6554. Be sure to provide the account number when calling.

If you have not received an e-mail or postcard regarding this alumni project, or wish to update your information or purchase a directory now you are invited to contact Harris Connect at 1-800-729-3578 beginning January 16, 2009. Alumni information will be collected through April 20, and anticipated completion date for the directory is September 2009. Directories will be made available in softbound, hardbound and CD formats. Questions about billing or orders can be directed to Harris Connect at 1-800-877-6554.

If you have any questions you are always invited to contact the Alumni and Development Office at 1-800-798-8100 ext. 7202.