FAQ - Getting Online
You will need an Ethernet (RJ-45) cable to connect to the internet in their room. These can be purchased beforehand or are available on move-in day. Students living in the residence halls are connected directly into the Augustana network. Students living in campus owned housing connect via a contracted high-speed network provider.
In Erickson, Swanson Commons, Parkander and Westerlin, wireless is available to students in their rooms. Wireless is also available in many of the main residence hall lounges. Even if wireless is provided in a student's residence hall, it is recommended that the student also purchase an Ethernet cable due to the fact that wireless connections are, at times, slower than a wired connection.
Wireless access is available on many locations on campus. A comprehensive list of wireless hotspots on campus can be found here.
You can only bring your own wireless access point or router if no wireless is available in your residence hall or house. If you have questions please contact Wendy Ramsdale, Student Computing Coordinator via e-mail or phone 309-794-8092 or the ITS Helpdesk at 309-794-7293.
Augustana automatically collects your MAC address during the Network Registration (NetReg) process or you will be denied access, however sometimes you will need to find it manually.
A MAC address is a unique combination of twelve letters and numbers. Your MAC address will most likely be formatted in one of two ways:
- In groups of two, separated by dashes: 01-2A-34-BC-56-DE
- In groups of two, separated by colons: 01:2A:34:BC:56:DE
Below you will find instructions for finding MAC addresses for various devices.
Usually the MAC address is located on a sticker on the box or on the router. It will be a set of 12 numbers, often seperated into groups of 2 with dashes or colons.
- Go to the Start menu
- Choose Control Menu
- Under Network and Internet choose View network status and tasks
- Click on the connection type you are looking for (i.e. Local Area Connection/Ethernet or Wireless)
- Choose Details…
- The “Physical Address” is your MAC address
- Go to the (Apple) Menu at the top left of your screen
- Choose System Preferences…
Under Internet & Wireless, choose Network
- Choose your connection (i.e. Ethernet or Airport/Wireless) in the list to the left of the screen
- Click on Advanced…
- Click on the Ethernet tab
- The “Ethernet ID” number is your MAC address
- Tap on the Settings icon
- Tap on General
- Select About
- The “Wi-Fi Address” is your MAC address
- Make sure you are on the Home screen
- Click on the Menu button
- Tap on About phone
- Tap on Status
- You should see your Wi-Fi MAC address listed
- Start Connection Manager
- Launch Wi-Fi
- Click Settings
- Choose WLAN settings
- Choose Connection status
- Scroll down to the MAC address
Every networked or internet connected device has a unique MAC address for each type of network connection that it has (i.e. a laptop will have one MAC address for its Ethernet connection and a different one for its wireless connection).
The purpose of the address is so that the hardware can be identified on the network. Unlike IP addresses, which are assigned as a connection is made, MAC addresses are assigned when the hardware is created and are not changed.