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Google Apps Conversion Troubleshooting

As you start the Google Apps Conversion, you will receive information about the timing of the conversion and your new Google Apps password from ITS.

How do I get to my e-mail now?

In your web browser, go to and log in with your Google Apps password.  Note that your Google Apps password may be different from your Augustana login and password.

How do I change my password for Google Apps?

Once logged in, go to Settings, then Accounts, then click Google Account Settings.  Finally, click Change password.

Why is my Google Apps password different from my regular Augustana password?

ITS has decided that for now, authentication for Google Apps should remain separate from your usual Augustana password.   There are advantages and disadvantages to this, but at least through the conversion process this is how Google Apps is configured. 

How do I create folders in Google Apps?

Google Apps uses the terminology of Labels rather than folders. (Here's why)  Google has a help page for using labels:

How do I create filters in Google Apps?

Google has a guide to creating filters at:

When reading e-mail, how do I jump to the next message in my inbox?

If you have keyboard shortcuts turned on in your mail settings, you can press J to jump to the next message.

How do I add Augustana-related calendars to my Google Apps calendar?

Subscribe at

What if I have Personal Folders in Outlook that I wish to access?

Once you are converted to Google Apps, Outlook will no longer pull up your Augustana email, since Outlook is still looking for it on our campus Exchange server.  Therefore, Outlook generates an error and exits.  To gain access to your Personal Folders, go to Start, Settings, Control Panel, and Mail. Click E-mail Accounts and highlight your Exchange Account, and click Remove.  This will allow you to launch Outlook to view your personal folders.

Can I move my Personal Folders over to Google Apps?

Yes, using Google's migration tool for Outlook.  This is a possibility because each user has over 7 gigabytes of mail storage space. Information is available at  Contact ITS if you need more help.

I want to get a phone.  What does ITS recommend?

ITS recommends mobile phones running Android 2.1 or higher for compatibility with Google Apps services.

How do I set up my iPhone/iPad/iPod, Mac, Blackberry, Android, or similar device?

Follow the instructions for your device at:

When prompted for username, you will be using, which is your Google Apps username.  Your password will be your Google Apps password, which may be different from your usual Augustana password.

When I click on an e-mail address, it still tries to send it via Outlook.  What do I do?

Run this utility, which consists of the Google Chrome browser and related add-ons, to install desktop shortcuts to Google Apps that will also redirect e-mail links to your Google Apps account.

What is the maximum file attachment size?

You can send and receive messages up to 25 megabytes (MB) in size.

Are pop-up new e-mail notifications a possibility?

In Windows, the only way to currently do this on Windows is to install the Google Talk client.  You don't have to use the chat feature, but e-mail notification pop-ups are a benefit of this software. Google Talk is available at

On the Mac, GMail Notifier will work:

Are read receipts possible?

Email in Google Apps does not support read or delivery receipts.  See this explanation for more detail.

I have to log in to my e-mail each time I open it, or my e-mail is logging out after a certain time period.   What's up?

This is a security feature in your browser to prevent others from opening your mail at a later time.  When you are on the login page, be sure to click the "stay signed in" option, which can help.