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Frequently Asked Questions

As you start the Google Apps Conversion, you will receive information about the timing of the conversion and your new Google Apps password from ITS.

Google Apps

Google Email

How do I access my e-mail?

In your web browser, go to and log in with your Google Apps password.  Note that your Google Apps password may be different from your Augustana login and password.

How do I create folders in Google Apps mail?

Google Apps uses the terminology of Labels rather than folders. (Here's why)  Google has a help page for using labels:

How do I create filters in Google Apps?

Google has a guide to creating filters at:

Can I remove or change the "web clips" of news sites or ads that appear across the top of my e-mail messages?

Yes, under mail Settings, click on Web Clips.  Then un-check "Show my web clips..." or click Remove on the feeds you do not want. Web clips are no longer customizable.

What is the maximum file attachment size?

You can send and receive messages up to 25 megabytes (MB) in size.

Are e-mail notifications a possibility?

Yes, see Google help:

Are read receipts possible?

Yes, add them by clicking on the down arrow at the bottom of a new email and choose Request Read Receipt


I forgot to log myself off a public computer. How can I force the other computer to log me off?

  1. Go to the very bottom of your inbox. You should see a small line of text that says something like:
    • Last account activity: 21 minutes ago at IP ___.___.__.___. Details
  2. Click on Details
  3. Click on the button that says "Sign out all other sessions"