Phishing Emails

Once again, ITS has received reports of a phishing attempt that is going around campus. This attempt appears like a message with a link to a file in Google Drive:
Inline image 2

Some details that should make you suspicious of this email:
  1. Misspellings and grammar errors (i.e. space before the question mark, misspelling of doc in “view dock here”, its when it should be it’s, etc). Especially when the sender usually pays attention to these details
  2. The email asks you to sign to Google Apps to view the document when you are already signed in to read your email.
  3. When you hover over the link, you can see that it is a shortened link and not a link.

Continue reading

Posted in Security | Tagged , , | Leave a comment

ITS at Augustana now has a YouTube Channel

ITS now has a YouTube channel! Why, you ask? So we can share insightful how-to videos as well as videos about new IT resources here at Augustana. We hope you find them informative and useful. Our channel:

Posted in Uncategorized | Leave a comment

ITS Move to Sorensen

Sorensen Hall, Augustana College, Rock Island, IL

ITS has moved to Sorensen Hall. You can find Support Services directly to the right as you enter from the first floor. If you enter the building from the bridge, take the stairs down one floor and turn right.

At the end of May, ITS began our move from the F.W. Olin Center to Sorensen Hall. If you get a chance, please stop by to say hi or to get help with a technology-related problem. See some pictures of our new offices below! Continue reading

Posted in General, Uncategorized | Leave a comment

Password Policy Change on July 8th

There will be some official changes to our password policy that will take place on July 8th in order to increase security across campus. These changes were previously recommendations, but will now be automatically enforced for our network passwords (Note: this is not the same as your email password. Your email password will stay the same.
Below is a summary of the changes that will be made on the 8th and what will be required of our users:

Continue reading

Posted in General, Passwords, Policies, Uncategorized | Leave a comment

Keep legitimate emails (i.e. TimeClock, copier scans) out of Spam with a filter

We’ve been having some issues lately with emails accidentally going into the spam folder. One way to avoid this is to check your spam folder periodically and unmark them, however that can become frustrating when it happens repeatedly to routine emails.

If this has been happening to you regularly with emails such as timeclock requests and copier scans, you may want to try creating a filter to make sure that those emails always are sent directly to your inbox.

Continue reading

Posted in Uncategorized | Leave a comment

Update – Internet Explorer for Windows Security Issue

I know that this bug has been worrying many of you, so I’m happy to report that after update from Microsoft, Internet Explorer will be safe to use once again. Most computers on campus are set up for automatic Windows Updates, but it’s not a bad idea to try to run updates manually to see if the computer has been updated and to run them if it hasn’t.
Note: You can also view these instructions on our website at:

Continue reading

Posted in Security, Uncategorized, Windows (PC) | Leave a comment

Internet Explorer for Windows Security Issue

Due to a security issue with Internet Explorer,users are being advised to use an alternate browser (Chrome,Firefox,Safari).  These browsers should work with most campus services, and Google Chrome is the preferred broswer for using our Google Apps for Education services (mail, calendar, Sites, calendar).  The issue with Internet Explorer can cause users to gain access to your private information.  For more on the issue, see 

Posted in Security, Tips, Windows (PC) | Leave a comment

Heartbleed security threat

You may have heard about a recently discovered security threat called Heartbleed. This was a defect in OpenSSL – the software that is supposed to allow you to securely browse and transmit data online. This defect has made the usernames and passwords of many websites on the internet vulnerable.


While many of the affected sites have patched the problem, the defect has been in place for a while, so your username and password may have been compromised any time between 2012 and when the patch was put into place. Of the services commonly used at Augustana, we suggest that you change your Google Apps password and the password of any other account that may use the same password. You can find instructions for how to do that at the bottom of this post.


Continue reading

Posted in General, Security | Leave a comment

Spring 2014 Lunch & Learns

Spring Term Lunch & Learn @ ITS — held at 11:30am on the 1st floor of Olin, Rm 110
Learning with March 13
Tools for Instant Feedback March 27
Spicing up Moodle April 10
RSVP by emailing!
Posted in Uncategorized | Leave a comment

Fall Break Training Offerings

We have two trainings scheduled for this week. Please RSVP to the ITS staff member that is listed as teaching the course. Both of this week’s courses are Blue and Gold Certification electives and both are especially important for professors who are setting up their courses for next term:

Google Sites

(taught by Kristina Zimmerman x7476)
  • Thursday, November 14th from 10-11AM in Olin 110
Create a template for your students’ ePortfolios or just create a website for yourself! Google Sites is a simple tool to help you create a website without any knowledge of HTML.

Moodle Drop-in Workshop

(taught by Shawn Beattie x7647)
  • Friday, November 15 from 9-10AM in Olin 110
Stop by Olin for help setting up your course or gradebook for Winter term. You will be able to work on your individual course during this workshop and will receive one-on-one attention.
Posted in Uncategorized | Leave a comment