Using Augustana CampusNet (Part 1)

August 27th, 2013 No comments

Welcome to Augustana to our first year students and welcome back all those who are returning! ITS has been getting some questions about accessing our services (such as Moodle, Arches, and email). All of this information can be found on CampusNet, so we decided to create a series of TechTips explaining how to use CampusNet to find the information that you need.

Part 1: Introduction to CampusNet Read more…

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Olin Center Extended Hours

January 31st, 2013 No comments

Olin’s hours change for Week 10, Finals Week, and Spring Break. We extend our building hours during Week 10 and Finals Week to allow students to have a place to study. Since few students are on campus during Spring Break, we are only open Monday-Friday, 8-4:30, at that time. The calendar for the end of Winter term and Spring break  can be seen below.

Olin Hours: Week 10, Finals Week, and Spring Break

Sun. Mon. Tues. Wed. Thurs. Fri. Sat.
2

10 AM-9 PM

Week 10 3

10-Midnight

(begin 24 hours)

4

24 hours

5
24 hours
6
24 hours
7
24 hours
8

Midnight-7 PM

9

10 AM-9 PM

Finals Week 10

10-Midnight

(begin 24 hours)

11

24 hours

12

24 hours

13

24 hours

14

Midnight- 4:30 PM

15
8 AM-4:30 PM
16
CLOSED
Spring Break 17
CLOSED
18

8 AM-4:30 PM

19

8 AM-4:30 PM

20

8 AM-4:30 PM

21

8 AM-4:30 PM

22

8 AM-4:30 PM

23
CLOSED
Spring Break 24
CLOSED
25

8 AM-4:30 PM

26

8 AM-4:30 PM

27

8 AM-4:30 PM

28

8 AM-4:30 PM

1

8 AM-4:30 PM

2
CLOSED
3
CLOSED
4

Return to Normal Hours

 

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Java 7 Bypass Vulnerability Alert

January 15th, 2013 Comments off

An article (link) released January 10, 2013 by the United States Computer Emergency Readiness Team (US-CERT.gov) states a known vulnerability in Java version 7.  The overview from the mentioned article is as follows:

“A vulnerability in the way Java 7 restricts the permissions of Java applets could allow an attacker to execute arbitrary commands on a vulnerable system.”

What this means is that [essentially] all versions of Java prior to Java 7.11 (build 1.7.0_11-b21) are vulnerable to attackers ignoring security restrictions and executing potentially malicious code on your computer. These attacks on you and your computer could be “crimes from identity theft to making an infected computer part of an ad-hoc computer network that can be used to attack websites” reports Reuters.com. US-CERT also describes the most likely effected users for the vulnerability:

“Any web browser using the Java 7 plug-in is affected. The Java Deployment Toolkit plug-in and Java Web Start can also be used as attack vectors.”

 

How do I fix this and/or update my computer’s Java version?

The previously mentioned article from US-CERT includes a section on a Solution which initially directs users to download the weekend’s fix/update from Oracle which release notes can be found here and the actual download link can be found on this page. The US-CERT article also provides brief instructions on disabling Java in your browser for those who don’t use Java and won’t notice it being disabled.

Phishing (Scam emails looking for confidential information)

October 12th, 2012 No comments

To paraphrase the dictionary.com definition, phishing is when a person tries to obtain confidential information from Internet users, usually through an email that appears legitmate, but contains a link to a fake website that replicates the real one. From time to time, ITS receives reports about these sorts of scam emails. If you have received such an email, please mark it as spam and delete it. If you have given any personal information, such as your username and password, please take this opportunity to change your password immediately Read more…

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Google Apps on your iPad

October 12th, 2012 No comments

When you’re accessing your Google Calendar on your iPad or other iOS device, you basically have three main options.  Each has pros & cons.

1. Use the Mail & Calendar apps that comes from Apple

This requires you to turn on Mail or Calendar syncing under Settings…Mail, Contacts, and Calendars.  You then use the native iOS apps that come preinstalled.  The con to this is that your interface will be completely different from other Google Apps web-based experiences.  One major plus, however, is that you can access email and calendar information when you are away from a WiFi connection or Cellular Data.  Also, users have noticed that calendar changes can take around 15 minutes or so to be reflected on the web.

2. Use Safari or other browser and view the mobile version of your calendar/email

Google detects that you are on a mobile device and presents a streamlined version of your email or calendar.  Some features are removed or are limited to make the mobile experience easier.  To go this route, typically you just log in to your web-based Google Apps just like you would on a desktop computer, however your browser is detected to be mobile and you are redirected to the mobile site.  The mobile site uses less data (WiFi or Cellular) and therefore should be fairly fast.  However, you can not access this version unless you have a data connection of some kind.

3. Use  Safari or other browser and view the desktop version of your calendar/email

In the mobile version of Google Apps email and calendars, you should see a link that says “Desktop” at the bottom of the page.  Switching to this view should present a version of your email or calendar that looks very similar to the version on your desktop.  However, since mobile browsers are limited, some features may not appear or work correctly.  However, it’s nice to have the option!

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Great new tool available in Windows 7 – DVD Maker

May 15th, 2012 No comments

Now that most users at Augustana are using Windows 7,  a great new feature available is Windows DVD Maker.  You can find it under Start/All Programs, or use the Search feature.  A great tutorial on how to use it was posted at SevenForums.com — I am embedding it in this post.

This will show you how to open and use Windows DVD Maker in Windows 7 to create and burn a pictures and videos DVD that you can watch on a computer or on a TV using a regular DVD player. You can also customize the DVD menu style and text before you burn the DVD.
warning   Warning
Windows DVD Maker is only available in the Windows 7 Home PremiumProfessionalUltimate, and Enterprise editions.

Read more…

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Google Drive – quick look

May 10th, 2012 No comments

Google Drive was recently announced as a new feature and enhancement to Google Docs.  It allows each Google user to store her files on Google’s servers and have a special folder synchronized so that when you place new files there, they will be moved to all other devices running Google Drive.   Google Drive is not yet enabled for our Google Apps domain.  It will be at some point soon. It can be enabled for your personal Google (gmail.com) account, if you have one.

If you have used Dropbox, Google Drive works in much the same way. You install a Mac or PC client, and a folder is created on your hard drive. Initially, it is loaded with all of the files in your Google Docs area that you own. On the PC it creates a system tray icon where you can log in/out or other functions. On the Mac, it appears as a drop-down menu up in your menu bar. Read more…

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Added email security for Augustana.edu

February 8th, 2012 No comments

This tech tip from Sean McBride of ITS (if you need any help using this feature, please call the helpdesk at x7293):

We have recently deployed a newly added security feature within the Google Apps Email system. It specifically designed for email that has a “spoofed” or fraudulent email from: address that may state it has been sent from a user within the @augustana.edu domain. This tactic is normally employed by spammers and the like to attempt to circumvent normal spam blocking sweeps. Now any email that has originated from our augustana.edu Google Apps email system is digitally signed with an electronic water mark and users can now check their own email if they have doubts as to the validity of the item.

Below is a screen shot with the newly added signed by security field highlighted. By hovering over the “down arrow / triangle” after the list of recipients in an open email a “Show details” popup will appear, clicking it will bring up the mini window pictured in the screen shot below. The user can then see whether this email was digitally signed by our Google Apps system.

Screenshot of the new security measure in Google Apps

How the new security measure looks in Google Apps

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Taking screen shots

January 27th, 2012 No comments

Users being upgraded from Windows XP to Windows 7 will receive, among many other upgrades and enhancements, a great built-in way to take screen shots. Since the early days of Windows, using the Print Screen button, located in the upper right corner of your keyboard, was a quick way to grab the entire contents of your screen into your system’s clipboard. You can still do that under Windows 7, but a new tool, the Snipping Tool, is also available. To find it, go to your Start button and then type “Snip” in the search area. The first tool that comes up should be the Snipping Tool. When you launch it, it allows you to create a new snip by dragging a box around any area of your screen. Then, you can either save it as a graphic file or copy it to your clipboard. Very handy!

Veteran Mac users will note that this capability has been built-in to the Mac OS for years. On the Mac, use Command-Shift-3 to take a whole-screen shot (which is dropped as a file on your desktop) or use Command-Shift-4 to snip out a region of your screen.

Happy snipping!

Google+ is coming to Augustana’s Google Apps!

January 27th, 2012 No comments

Google+ is Google’s social network. Like Facebook, Google+ allows you to share information with your friends, acquaintances, co-workers, classmates, and the world. Augustana uses Google Apps for our email, calendar, document sharing, and more – which means that Augustana users will now be able to create Google+ accounts with their Augustana email addresses.

While originally only available to Gmail accounts, Google+ is now available to Google Apps subscribers. After some initial testing within ITS, we have decided to make it available to the entire campus. There are some really cool things that you can do with Google+ including hangouts (where you make yourself available for text/audio/video chat with up to 10 people) and circles (friend groups that allow you to share information with only the appropriate people).

If you already have a Google+ account with another Gmail account, you can enable multi-sign in and easily switch between your accounts. For more information, please view this Google+ support page: http://support.google.com/plus/bin/answer.py?hl=en&answer=1254839&topic=1347963&ctx=topic

Important note: Google+ requires users to use their real name when creating accounts which is illegal to do for people under 18. Therefore, Google+ requires users to be 18 to use their service. If you sign up for Google+ and are not yet 18, Google may suspend not only your Google+ account but your general Google Apps account as well. Therefore, DO NOT sign up for Google+ if you are younger than 18!

The ITS support page provides links to the official Google+ support. Check it out to learn a bit more about the service before it is rolled out to the campus next week: http://www.augustana.edu/x39063.xml.

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