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ITS Move to Sorensen

Sorensen Hall, Augustana College, Rock Island, IL

ITS has moved to Sorensen Hall. You can find Support Services directly to the right as you enter from the first floor. If you enter the building from the bridge, take the stairs down one floor and turn right.

At the end of May, ITS began our move from the F.W. Olin Center to Sorensen Hall. If you get a chance, please stop by to say hi or to get help with a technology-related problem. See some pictures of our new offices below! Read more…

Categories: General, Uncategorized Tags:

Password Policy Change on July 8th

There will be some official changes to our password policy that will take place on July 8th in order to increase security across campus. These changes were previously recommendations, but will now be automatically enforced for our network passwords (Note: this is not the same as your email password. Your email password will stay the same.
Below is a summary of the changes that will be made on the 8th and what will be required of our users:

Read more…

Categories: General, Passwords, Policies, Uncategorized Tags:

Heartbleed security threat

April 11th, 2014 No comments
You may have heard about a recently discovered security threat called Heartbleed. This was a defect in OpenSSL – the software that is supposed to allow you to securely browse and transmit data online. This defect has made the usernames and passwords of many websites on the internet vulnerable.

 

While many of the affected sites have patched the problem, the defect has been in place for a while, so your username and password may have been compromised any time between 2012 and when the patch was put into place. Of the services commonly used at Augustana, we suggest that you change your Google Apps password and the password of any other account that may use the same password. You can find instructions for how to do that at the bottom of this post.

 

Read more…

Categories: General, Security Tags:

Java 7 Bypass Vulnerability Alert

January 15th, 2013 Comments off

An article (link) released January 10, 2013 by the United States Computer Emergency Readiness Team (US-CERT.gov) states a known vulnerability in Java version 7.  The overview from the mentioned article is as follows:

“A vulnerability in the way Java 7 restricts the permissions of Java applets could allow an attacker to execute arbitrary commands on a vulnerable system.”

What this means is that [essentially] all versions of Java prior to Java 7.11 (build 1.7.0_11-b21) are vulnerable to attackers ignoring security restrictions and executing potentially malicious code on your computer. These attacks on you and your computer could be “crimes from identity theft to making an infected computer part of an ad-hoc computer network that can be used to attack websites” reports Reuters.com. US-CERT also describes the most likely effected users for the vulnerability:

“Any web browser using the Java 7 plug-in is affected. The Java Deployment Toolkit plug-in and Java Web Start can also be used as attack vectors.”

 

How do I fix this and/or update my computer’s Java version?

The previously mentioned article from US-CERT includes a section on a Solution which initially directs users to download the weekend’s fix/update from Oracle which release notes can be found here and the actual download link can be found on this page. The US-CERT article also provides brief instructions on disabling Java in your browser for those who don’t use Java and won’t notice it being disabled.

Digest or no Digest?

August 16th, 2011 No comments

Over the summer ITS gradually changed the Augustana mailing lists to Digest Mode. To learn more about Digest Mode, you can read the Digest Mode FAQ here. We did this to make it easier for our users to distinguish email that is sent to them personally from email that is sent campus-wide.

However…

… Digest Mode is not a requirement. If you do not like digest email and you would like to switch back to receiving individual emails as they are sent, you can change your preferences in Gmail by following these directions: Read more…

Categories: General, Tips Tags: ,

Creating a Desktop Alias (Mac)

April 26th, 2011 No comments

If you are a PC user, please refer to the previous entry: Creating a Desktop Shortcut.

Would you like to be able to create a desktop icon that would bring you directly to a website or computer program that you use daily? On Mac computers this is called an “Alias” and it is relatively easy to create one yourself! Read more…

Categories: General, Mac, Tips Tags: , , , ,

Creating a Desktop Shortcut (PC)

April 26th, 2011 No comments

If you are a Mac user, please refer to the next entry: Creating a Desktop Alias.

Would you like to be able to create a desktop icon that would bring you directly to a website or computer program that you use daily? On Windows machines (PCs) this is called a “Shortcut” and it is relatively easy to create one yourself! Read more…

Canned Responses

April 19th, 2011 1 comment

Do you find yourself sending out the same message over and over with very slight alterations? If you would like to be able to use what you have written previously in a new email, you might want to use “Canned Responses” which is one of the “Google Labs” available for Gmail.

The rest of this entry contains instructions about how to use Canned Responses. Read more…

Gmail Filters

April 12th, 2011 No comments

Filters are a feature in Google Mail that helps keep your email organized automatically. They allow you to sort your mail by subjects, senders, keywords and more.

Examples of uses for filters:

  • Sort emails from certain types of people into labels (i.e. professors, students, etc.) that you can easily access in the left panel of your Gmail window
  • Have certain types of emails skip the inbox automatically (i.e. newsletters that you want to store in your email, but not read immediately)
  • Forward emails from certain people to a specified email address
  • Make sure that emails from certain people are never labeled as spam

The rest of this entry contains instructions on how to create a filter (click “Read more…”). Read more…

Categories: General, Tips Tags: , ,

Troubleshooting Google Mail and Calendar

February 16th, 2011 No comments

Google’s services are great, but definitely not perfect.  To that end, I came across this set of slides in Google’s support area that gives some tips on troubleshooting Google Mail and Calendar problems.

https://docs.google.com/present/view?id=dg76nhkx_3cq9cg5hk

Sometimes, problems are caused either by a brief outage in service or a Google Lab or similar add-on that has been enabled that is causing a problem.  But if a Labs feature is causing the problem and you can’t even display your inbox, what then?  Disabling labs can be accomplished by visiting this custom address (note the “labs=0″ part at the end of the address)  https://mail.google.com/a/augustana.edu/?labs=0.

Happy Google Apps-ing!

Categories: General, Tips Tags: ,