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ITS at Augustana now has a YouTube Channel

July 15th, 2014 No comments

ITS now has a YouTube channel! Why, you ask? So we can share insightful how-to videos as well as videos about new IT resources here at Augustana. We hope you find them informative and useful. Our channel: http://www.youtube.com/ITSAugustana

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ITS Move to Sorenson

Sorensen Hall, Augustana College, Rock Island, IL

ITS has moved to Sorensen Hall. You can find Support Services directly to the right as you enter from the first floor. If you enter the building from the bridge, take the stairs down one floor and turn right.

At the end of May, ITS began our move from the F.W. Olin Center to Sorensen Hall. If you get a chance, please stop by to say hi or to get help with a technology-related problem. See some pictures of our new offices below! Read more…

Categories: General, Uncategorized Tags:

Password Policy Change on July 8th

There will be some official changes to our password policy that will take place on July 8th in order to increase security across campus. These changes were previously recommendations, but will now be automatically enforced for our network passwords (Note: this is not the same as your email password. Your email password will stay the same.
Below is a summary of the changes that will be made on the 8th and what will be required of our users:

Read more…

Categories: General, Passwords, Policies, Uncategorized Tags:

Keep legitimate emails (i.e. TimeClock, copier scans) out of Spam with a filter

We’ve been having some issues lately with emails accidentally going into the spam folder. One way to avoid this is to check your spam folder periodically and unmark them, however that can become frustrating when it happens repeatedly to routine emails.

If this has been happening to you regularly with emails such as timeclock requests and copier scans, you may want to try creating a filter to make sure that those emails always are sent directly to your inbox.

Read more…

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Update – Internet Explorer for Windows Security Issue

I know that this bug has been worrying many of you, so I’m happy to report that after update from Microsoft, Internet Explorer will be safe to use once again. Most computers on campus are set up for automatic Windows Updates, but it’s not a bad idea to try to run updates manually to see if the computer has been updated and to run them if it hasn’t.
Note: You can also view these instructions on our website at: www.augustana.edu/x59793.xml

Read more…

Categories: Security, Uncategorized, Windows (PC) Tags:

Spring 2014 Lunch & Learns

February 14th, 2014 No comments
Spring Term Lunch & Learn @ ITS — held at 11:30am on the 1st floor of Olin, Rm 110
Learning with Lynda.com March 13
Tools for Instant Feedback March 27
Spicing up Moodle April 10
RSVP by emailing shawnbeattie@augustana.edu!
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Fall Break Training Offerings

November 12th, 2013 No comments

We have two trainings scheduled for this week. Please RSVP to the ITS staff member that is listed as teaching the course. Both of this week’s courses are Blue and Gold Certification electives and both are especially important for professors who are setting up their courses for next term:

Google Sites

(taught by Kristina Zimmerman x7476)
  • Thursday, November 14th from 10-11AM in Olin 110
Create a template for your students’ ePortfolios or just create a website for yourself! Google Sites is a simple tool to help you create a website without any knowledge of HTML.

Moodle Drop-in Workshop

(taught by Shawn Beattie x7647)
  • Friday, November 15 from 9-10AM in Olin 110
Stop by Olin for help setting up your course or gradebook for Winter term. You will be able to work on your individual course during this workshop and will receive one-on-one attention.
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Using Augustana CampusNet (Part 1)

August 27th, 2013 No comments

Welcome to Augustana to our first year students and welcome back all those who are returning! ITS has been getting some questions about accessing our services (such as Moodle, Arches, and email). All of this information can be found on CampusNet, so we decided to create a series of TechTips explaining how to use CampusNet to find the information that you need.

Part 1: Introduction to CampusNet Read more…

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Olin Center Extended Hours

January 31st, 2013 No comments

Olin’s hours change for Week 10, Finals Week, and Spring Break. We extend our building hours during Week 10 and Finals Week to allow students to have a place to study. Since few students are on campus during Spring Break, we are only open Monday-Friday, 8-4:30, at that time. The calendar for the end of Winter term and Spring break  can be seen below.

Olin Hours: Week 10, Finals Week, and Spring Break

Sun. Mon. Tues. Wed. Thurs. Fri. Sat.
2

10 AM-9 PM

Week 10 3

10-Midnight

(begin 24 hours)

4

24 hours

5
24 hours
6
24 hours
7
24 hours
8

Midnight-7 PM

9

10 AM-9 PM

Finals Week 10

10-Midnight

(begin 24 hours)

11

24 hours

12

24 hours

13

24 hours

14

Midnight- 4:30 PM

15
8 AM-4:30 PM
16
CLOSED
Spring Break 17
CLOSED
18

8 AM-4:30 PM

19

8 AM-4:30 PM

20

8 AM-4:30 PM

21

8 AM-4:30 PM

22

8 AM-4:30 PM

23
CLOSED
Spring Break 24
CLOSED
25

8 AM-4:30 PM

26

8 AM-4:30 PM

27

8 AM-4:30 PM

28

8 AM-4:30 PM

1

8 AM-4:30 PM

2
CLOSED
3
CLOSED
4

Return to Normal Hours

 

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Phishing (Scam emails looking for confidential information)

October 12th, 2012 No comments

To paraphrase the dictionary.com definition, phishing is when a person tries to obtain confidential information from Internet users, usually through an email that appears legitmate, but contains a link to a fake website that replicates the real one. From time to time, ITS receives reports about these sorts of scam emails. If you have received such an email, please mark it as spam and delete it. If you have given any personal information, such as your username and password, please take this opportunity to change your password immediately Read more…

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