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Classroom Technology – refresh in progress!

March 23rd, 2015 No comments

Over the last ten to fifteen years, ITS has implemented classroom technology in nearly 100 classroom spaces on the Augustana Campus. However, over time – and as product lines changed – classroom capabilities varied significantly across campus. In the past two years, ITS has standardized on one system – Extron – for classroom equipment. Our goal – make classrooms as easy to use as possible while giving you the flexibility to plug in newer tablets and laptops. So far, we’ve refreshed Old Main, Olin, Hanson Science, and most of Sorensen – so we’re close to halfway done! Our goal is to establish the Extron standards across all 100 classrooms while at the same time switching to newer projection that eliminates toxic mercury lamps, or to larger LCD displays in smaller rooms. If you have questions about the new classroom standards, contact Shawn Beattie or Diane Heist in ITS.

Read more…

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Back up your files automatically with Google Drive!

March 20th, 2015 No comments

We’ve just started Spring Term, but it’s never too early to back up your files. ITS encourages you save early, save often, and save in multiple places. Google Drive is a good way to make sure that you have an up to date copy of your papers and other assignments saved in the cloud automatically.

Benefits of Google Drive

  • Files are synced automatically to and from the cloud when they are saved to your Google Drive folder or edited in the cloud
  • Unlimited storage space for Education users
  • Can be accessed on iOS and Android devices through the Google Drive App
  • Can share and collaborate on documents in real time

Read more…

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For your color printing needs…

March 6th, 2015 No comments

Take advantage of both printing resources on campus: the Copy Center (http://www.augustana.edu/general-information/offices-and-services/copy-center) on the ground floor in Sorensen Hall, where you can have flyers, smaller posters, and large-quantity items printed, and the ITS Dept. where you may have larger posters printed.

The cost to print a poster has been cut in half! It’s now $1.50 per sq. ft. to print on matte paper and $2.00 per sq. ft. to print on glossy paper. To print a poster, simply email the file in .ppt, .jpg, .pdf or .pub format to bonniehewitt@augustana.edu, or you may bring a USB drive into the ITS office on 1st floor in Sorensen.

If a campus department is not paying for your printing, the charges can be deducted from your student PaperCut account balance (http://www.augustana.edu/student-life/student-services/information-technology-services-(its)/policies-and-guidelines/papercut-policy).  Log in to your PaperCut account at http://printing.augustana.edu.

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Don’t lose files during Finals Week

October 27th, 2014 No comments

Untitled-10 copyIt’s about that time again. Finals week is approaching and students are working on papers and projects right up to the deadlines. This is the worst time for data loss on campus, so take a minute from studying and consider the following tips for protecting your files:

  1. Know where your file is saved – sometimes when you download a file from your email, it is saved in a temporary location. Once it is downloaded to the computer, make sure to Save As and follow tip #2.
  2. Save your file in a safe place – campus lab computers have deepfreeze on them, so all files saved on the C:drive will be deleted upon restart.
    Safe places include:

  3. Save early and save often
  4. Save your file in two places – consider downloading Google Drive to your computer for automatic cloud backup
  5. Make sure to eject flash drives and other storage devices before you remove them from a computer!

ITS at Augustana now has a YouTube Channel

July 15th, 2014 No comments

ITS now has a YouTube channel! Why, you ask? So we can share insightful how-to videos as well as videos about new IT resources here at Augustana. We hope you find them informative and useful. Our channel: http://www.youtube.com/ITSAugustana

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ITS Move to Sorensen

Sorensen Hall, Augustana College, Rock Island, IL

ITS has moved to Sorensen Hall. You can find Support Services directly to the right as you enter from the first floor. If you enter the building from the bridge, take the stairs down one floor and turn right.

At the end of May, ITS began our move from the F.W. Olin Center to Sorensen Hall. If you get a chance, please stop by to say hi or to get help with a technology-related problem. See some pictures of our new offices below! Read more…

Categories: General, Uncategorized Tags:

Password Policy Change on July 8th

There will be some official changes to our password policy that will take place on July 8th in order to increase security across campus. These changes were previously recommendations, but will now be automatically enforced for our network passwords (Note: this is not the same as your email password. Your email password will stay the same.
Below is a summary of the changes that will be made on the 8th and what will be required of our users:

Read more…

Categories: General, Passwords, Policies, Uncategorized Tags:

Keep legitimate emails (i.e. TimeClock, copier scans) out of Spam with a filter

We’ve been having some issues lately with emails accidentally going into the spam folder. One way to avoid this is to check your spam folder periodically and unmark them, however that can become frustrating when it happens repeatedly to routine emails.

If this has been happening to you regularly with emails such as timeclock requests and copier scans, you may want to try creating a filter to make sure that those emails always are sent directly to your inbox.

Read more…

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Update – Internet Explorer for Windows Security Issue

I know that this bug has been worrying many of you, so I’m happy to report that after update from Microsoft, Internet Explorer will be safe to use once again. Most computers on campus are set up for automatic Windows Updates, but it’s not a bad idea to try to run updates manually to see if the computer has been updated and to run them if it hasn’t.
Note: You can also view these instructions on our website at: www.augustana.edu/x59793.xml

Read more…

Categories: Security, Uncategorized, Windows (PC) Tags:

Spring 2014 Lunch & Learns

February 14th, 2014 No comments
Spring Term Lunch & Learn @ ITS — held at 11:30am on the 1st floor of Olin, Rm 110
Learning with Lynda.com March 13
Tools for Instant Feedback March 27
Spicing up Moodle April 10
RSVP by emailing shawnbeattie@augustana.edu!
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