Top 5 WiFi Fixes

Top 5 WiFi Fixes

Today’s tip is from our network team. They have found that most WiFi issues can be solved with these 5 fixes:

1. Turn your WiFi off and then back on

The network team has found that devices sometimes hold onto a connection to a previous wireless access point with a weaker signal. If this is the case with your device, turning the WiFi off and on again will make the device reacquire the closest wireless access point.

2. Reboot your device

All devices should be rebooted from time to time and this will make your device refresh all of its wireless settings.

3. Make sure you are on the correct wireless network

Laptops, tablets, etc. should use AugieWiFi(Secured) for encrypted wireless connections. OpenAugieWiFi can be used but is an unsecure network and not recommended.

Only game systemssmart TVswireless enabled Blu-ray/DVD players, etc. should be using the GameConsolesAC wireless network. This network is speed limited and specifically designed for these devices and cannot be used to access to internal campus resources like Moodle, Webadvisor etc.

4. Make sure your device is registered on our network

Some devices need to be manually registered for use on our network especially game systems, etc. To register your device:

  1. Locate your device’s MAC address (ITS has posted instructions here for various devices). You want to record both the wireless and Ethernet MAC addresses if your device has both a wireless and wired connection option.
  2. Fill in the information on the self-reg section of NetReg:
  3. Choose the device that you want to register from the drop-down and then type the device’s MAC address into the field below:

    On the Self-Reg page: Choose the device that you want to register from the drop-down and then type in your MAC address.

    On the Self-Reg page: Choose the device that you want to register from the drop-down and then type in your MAC address.

  4. Click Register Device

5. Wired connections are always going to be faster than wireless

If you want reliable speed use one of the Ethernet ports provided in every reshall room.

Note: If you are having issues with self-reg or anything else, please contact ITS ( or (309) 794-7293) with that information or stop by our offices and we can manually register your device(s).


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Using Augustana CampusNet (Part 2)

In a previous post we looked into the links at the top of CampusNet. To learn more about them, view that post here. However, there is much more that you can find on CampusNet including the answers to the questions below:

  • Where can I find main contact numbers and websites for offices around campus?
  • Where can I sign up for e2campus so that I am notified of an emergency on campus?
  • How do I know how much I have printed this year?
  • Where is the room schedule located?
  • Where are the Holiday and Pay schedules? Where is the HR page?
  • Where can I find my class list?

In fact, the answers can all be found in a box near the top on the right of CampusNet:

There is a box near the top, on the right of the page that has five links: Employee Information, Be Better Health, Forms & Docs, Resources, and Offices.

There is a box near the top, on the right of the page that has five links: Employee Information, Be Better Health, Forms & Docs, Resources, and Offices.

Continue reading

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The Growing Threat from Phishing

One tool we have used here in ITS to remove Malware is Malwarebytes Anti-Malware. Having recently acquired AdwareMedic for the Mac,  Malwarebytes Anti-Malware is now also available on the Mac platform.

The folks over at Malwarebytes recently blogged about “The Growing Threat from Phishing” and it is good enough that I wanted to share it here.  It paints a downright scary scenario about a particular method called “spear-phishing.”  Scary, but good to know about — since knowing how these scams work will make you and me less susceptible to falling for them.

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Windows 10 – Should You Upgrade?

By now all of you with Windows 7 and Windows 8 operating systems have probably  received the message on your computer offering a free upgrade to Windows 10.  So, the big question is should I upgrade?  What will happen if I do?

Windows 8 users tend to either really hate or really like the updated interface.  The Windows 8 operating system has not proven itself among most users though.  The bulk of these users have upgraded to windows 10.  Personally, I prefer Windows 10 to Windows 8, but there is yet another learning curve.

The Windows 10 interface is similar to Windows 8 but brings back a revised start menu that many users missed from Windows 7.  Internet Explorer has given way to a new browser called “Edge,” although Internet Explorer is still hidden in the background for those that programs that need it (Arches).  I am not a fan of “Edge” and still prefer Chrome or Firefox.

Windows 7 users, I believe,  should wait a bit before upgrading.  Windows 7 is a very stable operating system and until all the bugs are worked out I would put it off.  The free upgrade to Windows 10 will be available for a year, so you have plenty of time.

Some issues you may encounter include, any specialty software installed on your computer may not run in the Windows 10.  Also, you may encounter problems with computer drivers.  (A driver is software that allows your computer to communicate with hardware or devices. Without drivers, the hardware you connect to your computer—for example, a network card or a printer—won’t work properly._)

No matter what operating system, before you update or make any major changes to your computer, back up all your files!  

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Using Augustana CampusNet (Part 1)

Welcome to Augustana to our first year students and welcome back all those who are returning! ITS has been getting some questions about accessing our services (such as Moodle, Arches, and email). All of this information can be found on CampusNet, so we decided to create a series of TechTips explaining how to use CampusNet to find the information that you need.

Part 1: Introduction to CampusNet

  • What is CampusNet?
  • How can I access CampusNet?
  • How do I use CampusNet to find Moodle, Arches, my email, etc?

Continue reading

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Moodle upgrade

moodle_m1ITS recently upgraded our Moodle to 2.9. Among the changes are an updated editor, gradebook, and a responsive theme that makes Moodle look better on all devices. Many new features can be found in the updated version.

We’ve created a YouTube playlist on our ITSAugustana YouTube Channel with some of the highlights:

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What to do if your Google mail account may have been hacked

To protect your account you will need to check and fix at least all of the following settings. Once your password has been reset by ITS, first you need to check the bottom of the Inbox and make sure your account is not open at any other locations. If it shows additional locations, open the Details window and “Sign out all other sessions”.

Now check the following settings by clicking on the “gear” icon and choosing Settings.

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Windows 10 Coming July 29th

Well the hype is beginning, Windows 10 will be released soon.  With this release they are offering a free upgrade to all windows 7 and windows 8 users. Probably to satisfy all those Windows 8 users that just are not happy.  Check out this link for more information on Windows 10.

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Google Apps Email Undo Send Feature out of Beta

This tip is from Sean McBride in the ITS Network team:

Google has finally released Undo Send out of beta testing and is now available for everyone. Using Undo Send, you can “unsend” e-mails up to ten seconds after you’ve hit the send button. For those that have the option enabled, Google will delay sending the mail until after the ten-second cancellation window. If you want to extend the window to recover your messages, you can do so by up to 30 seconds.

To enable the service Continue reading

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Print right from your own laptop!

You may think that the only way you can print your documents on a campus laser printer is to log in to a campus lab computer.  While that is one way, it isn’t the only way!

With our print management system, Papercut, you can print directly to selected campus printers right from your laptop.

1. If your document is not a PDF file, choose Save As and create a PDF.  This is available in most applications including Microsoft Office, as well as the Chrome web browser.

2. Go to and log in with your network login

3. Click on WebPrint.

4. Click Submit a Job and choose your desired print location.

5. Click “2. Print Options” and specify # of copies.

6. Click Upload and either drag or upload your file.

7. Click Upload and Complete

Screen Shot 2015-05-12 at 12.04.10 PM

Voila!  Go pick up your print job from the printer!

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