The Growing Threat from Phishing

One tool we have used here in ITS to remove Malware is Malwarebytes Anti-Malware. Having recently acquired AdwareMedic for the Mac,  Malwarebytes Anti-Malware is now also available on the Mac platform.

The folks over at Malwarebytes recently blogged about “The Growing Threat from Phishing” and it is good enough that I wanted to share it here.  It paints a downright scary scenario about a particular method called “spear-phishing.”  Scary, but good to know about — since knowing how these scams work will make you and me less susceptible to falling for them.

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Windows 10 – Should You Upgrade?

By now all of you with Windows 7 and Windows 8 operating systems have probably  received the message on your computer offering a free upgrade to Windows 10.  So, the big question is should I upgrade?  What will happen if I do?

Windows 8 users tend to either really hate or really like the updated interface.  The Windows 8 operating system has not proven itself among most users though.  The bulk of these users have upgraded to windows 10.  Personally, I prefer Windows 10 to Windows 8, but there is yet another learning curve.

The Windows 10 interface is similar to Windows 8 but brings back a revised start menu that many users missed from Windows 7.  Internet Explorer has given way to a new browser called “Edge,” although Internet Explorer is still hidden in the background for those that programs that need it (Arches).  I am not a fan of “Edge” and still prefer Chrome or Firefox.

Windows 7 users, I believe,  should wait a bit before upgrading.  Windows 7 is a very stable operating system and until all the bugs are worked out I would put it off.  The free upgrade to Windows 10 will be available for a year, so you have plenty of time.

Some issues you may encounter include, any specialty software installed on your computer may not run in the Windows 10.  Also, you may encounter problems with computer drivers.  (A driver is software that allows your computer to communicate with hardware or devices. Without drivers, the hardware you connect to your computer—for example, a network card or a printer—won’t work properly._)

No matter what operating system, before you update or make any major changes to your computer, back up all your files!  

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Using Augustana CampusNet (Part 1)

Welcome to Augustana to our first year students and welcome back all those who are returning! ITS has been getting some questions about accessing our services (such as Moodle, Arches, and email). All of this information can be found on CampusNet, so we decided to create a series of TechTips explaining how to use CampusNet to find the information that you need.

Part 1: Introduction to CampusNet

  • What is CampusNet?
  • How can I access CampusNet?
  • How do I use CampusNet to find Moodle, Arches, my email, etc?

Continue reading

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Moodle upgrade

moodle_m1ITS recently upgraded our Moodle to 2.9. Among the changes are an updated editor, gradebook, and a responsive theme that makes Moodle look better on all devices. Many new features can be found in the updated version.

We’ve created a YouTube playlist on our ITSAugustana YouTube Channel with some of the highlights:

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What to do if your Google mail account may have been hacked

To protect your account you will need to check and fix at least all of the following settings. Once your password has been reset by ITS, first you need to check the bottom of the Inbox and make sure your account is not open at any other locations. If it shows additional locations, open the Details window and “Sign out all other sessions”.

Now check the following settings by clicking on the “gear” icon and choosing Settings.

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Windows 10 Coming July 29th

Well the hype is beginning, Windows 10 will be released soon.  With this release they are offering a free upgrade to all windows 7 and windows 8 users. Probably to satisfy all those Windows 8 users that just are not happy.  Check out this link for more information on Windows 10.

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Google Apps Email Undo Send Feature out of Beta

This tip is from Sean McBride in the ITS Network team:

Google has finally released Undo Send out of beta testing and is now available for everyone. Using Undo Send, you can “unsend” e-mails up to ten seconds after you’ve hit the send button. For those that have the option enabled, Google will delay sending the mail until after the ten-second cancellation window. If you want to extend the window to recover your messages, you can do so by up to 30 seconds.

To enable the service Continue reading

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Print right from your own laptop!

You may think that the only way you can print your documents on a campus laser printer is to log in to a campus lab computer.  While that is one way, it isn’t the only way!

With our print management system, Papercut, you can print directly to selected campus printers right from your laptop.

1. If your document is not a PDF file, choose Save As and create a PDF.  This is available in most applications including Microsoft Office, as well as the Chrome web browser.

2. Go to and log in with your network login

3. Click on WebPrint.

4. Click Submit a Job and choose your desired print location.

5. Click “2. Print Options” and specify # of copies.

6. Click Upload and either drag or upload your file.

7. Click Upload and Complete

Screen Shot 2015-05-12 at 12.04.10 PM

Voila!  Go pick up your print job from the printer!

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Lab hours for Week 10 and Finals Week

It’s getting to be that time of year again for final papers, tests, and projects come around. To find if a computer is available, first take a look the building hours below and then take a look at our LabMaps to see if there is a computer available in the lab you want to use.

Spring 2015 - 10th and Finals Week Schedule

Spring 2015 – 10th and Finals Week Schedule

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Security Awareness

The ITS is starting a program to enhance our security awareness level, addressing risks both as individuals and as a college. This education will be a continual process with different topics. Topics will include “Password Security”, “Viruses and Spam” Securing your Data”, and “Mobile Security”.

These issues are important to Augustana College and to all individual users.

We will educate our users in multiple ways.  Emails will be sent out on a regular basis informing users of different security risks.  There will be short videos and quizzes with chances to win gift cards.  Last but not least we will have a security week in conjunction with the technology fair which will be held in October.

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