Students can now download Office Professional!

November 17th, 2014 No comments

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Microsoft has changed their agreement so that schools like Augustana with a Microsoft Campus agreement may offer Office 365 including Office Professional Plus (2013) or Office Professional 2011 (Mac) to current students.

To sign up, students may follow these steps:

1. Go to  http://office.com/getoffice365 and click on the Find out if you’re eligible button.
2. Enter your Augustana email address.
3. Open your email and verify your address by clicking the link sent by Microsoft.
4. Choose an Office 365 password.
5. Click “Install Now” to download a setup application for Office Professional.  (You can install on up to 5 PCs or Macs)
6. When prompted, choose that you are an Office 365 subscriber and enter your email address and Office 365 password.

That’s it!  As long as you continue as an Augustana student you will have access to the Office 365 benefit.

Enjoy,
Shawn Beattie
ITS

Categories: Mac, Windows (PC) Tags:

Don’t lose files during Finals Week

October 27th, 2014 No comments

Untitled-10 copyIt’s about that time again. Finals week is approaching and students are working on papers and projects right up to the deadlines. This is the worst time for data loss on campus, so take a minute from studying and consider the following tips for protecting your files:

  1. Know where your file is saved – sometimes when you download a file from your email, it is saved in a temporary location. Once it is downloaded to the computer, make sure to Save As and follow tip #2.
  2. Save your file in a safe place – campus lab computers have deepfreeze on them, so all files saved on the C:drive will be deleted upon restart.
    Safe places include:

  3. Save early and save often
  4. Save your file in two places – consider downloading Google Drive to your computer for automatic cloud backup
  5. Make sure to eject flash drives and other storage devices before you remove them from a computer!

A reminder about Phishing Emails

October 6th, 2014 No comments

Once again, ITS has received reports of a phishing scam that is being sent around campus. It is similar to a phishing email that had gone around earlier this year in that it provides a link for you to submit your username and password to “upgrade your email.” This is not a legitimate email, so please do not do this. If you have already given away your username and password, please change it immediately. Read more…

Categories: Security, Tips Tags:

Phishing Emails

Once again, ITS has received reports of a phishing attempt that is going around campus. This attempt appears like a message with a link to a file in Google Drive:
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Some details that should make you suspicious of this email:
  1. Misspellings and grammar errors (i.e. space before the question mark, misspelling of doc in “view dock here”, its when it should be it’s, etc). Especially when the sender usually pays attention to these details
  2. The email asks you to sign to Google Apps to view the document when you are already signed in to read your email.
  3. When you hover over the link, you can see that it is a shortened link and not a docs.google.com link.

Read more…

ITS at Augustana now has a YouTube Channel

July 15th, 2014 No comments

ITS now has a YouTube channel! Why, you ask? So we can share insightful how-to videos as well as videos about new IT resources here at Augustana. We hope you find them informative and useful. Our channel: http://www.youtube.com/ITSAugustana

Categories: Uncategorized Tags:

ITS Move to Sorensen

Sorensen Hall, Augustana College, Rock Island, IL

ITS has moved to Sorensen Hall. You can find Support Services directly to the right as you enter from the first floor. If you enter the building from the bridge, take the stairs down one floor and turn right.

At the end of May, ITS began our move from the F.W. Olin Center to Sorensen Hall. If you get a chance, please stop by to say hi or to get help with a technology-related problem. See some pictures of our new offices below! Read more…

Categories: General, Uncategorized Tags:

Password Policy Change on July 8th

There will be some official changes to our password policy that will take place on July 8th in order to increase security across campus. These changes were previously recommendations, but will now be automatically enforced for our network passwords (Note: this is not the same as your email password. Your email password will stay the same.
Below is a summary of the changes that will be made on the 8th and what will be required of our users:

Read more…

Categories: General, Passwords, Policies, Uncategorized Tags:

Keep legitimate emails (i.e. TimeClock, copier scans) out of Spam with a filter

We’ve been having some issues lately with emails accidentally going into the spam folder. One way to avoid this is to check your spam folder periodically and unmark them, however that can become frustrating when it happens repeatedly to routine emails.

If this has been happening to you regularly with emails such as timeclock requests and copier scans, you may want to try creating a filter to make sure that those emails always are sent directly to your inbox.

Read more…

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Update – Internet Explorer for Windows Security Issue

I know that this bug has been worrying many of you, so I’m happy to report that after update from Microsoft, Internet Explorer will be safe to use once again. Most computers on campus are set up for automatic Windows Updates, but it’s not a bad idea to try to run updates manually to see if the computer has been updated and to run them if it hasn’t.
Note: You can also view these instructions on our website at: www.augustana.edu/x59793.xml

Read more…

Categories: Security, Uncategorized, Windows (PC) Tags:

Internet Explorer for Windows Security Issue

April 29th, 2014 No comments

Due to a security issue with Internet Explorer,users are being advised to use an alternate browser (Chrome,Firefox,Safari).  These browsers should work with most campus services, and Google Chrome is the preferred broswer for using our Google Apps for Education services (mail, calendar, Sites, calendar).  The issue with Internet Explorer can cause users to gain access to your private information.  For more on the issue, see  http://usat.ly/1mRATge 

Categories: Security, Tips, Windows (PC) Tags: