Augustana College printing logo

Loan Servicer Information

If a student has borrowed a Federal Direct Stafford Loan, the loan is serviced by one of a number of different Service Centers.  If your servicer has not contacted you, please refer to the NSLDS website at www.nslds.ed.gov to determine who is servicing the loans.  Otherwise students can contact the Research and Customer Care Center at 1-800-433-3243 or email them at fsa.customer.support@ed.gov.  A student's servicer will include one of the following:

Aspire Resources Inc.
Phone:  1-855-475-3335
Web Site:  www.AspireResourcesInc.com

CornerStone
Phone:  1-800-663-1662
Web Site:  www.MyCornerStoneLoan.org

Direct Loan Servicing Center (ACS)
Phone:  1-800-848-0979
Web Site:  www.myedaccount.com

Department of Education Student Loan Servicing Center (ACS)
Phone:  1-800-835-4611

EdManage
Phone:  1-855-479-0490
Web Site:  www.EdManage.MyEdLoan.com

ESA/Edfinancial
Phone:  1-855-337-6884
Web Site:  www.edfinancial.com/DL

FedLoan Servicing (PHEAA)
Phone:  1-800-699-2908
Web Site:  www.myfedloan.org

Granite State - GSMR
Phone:  1-888-556-0022
Web Site:  www.gsmr.org

Great Lakes Educational Loan Services, Inc.
Phone:  1-800-236-4300
Web Site:  www.mygreatlakes.org

MOHELA

Phone:  1-888-866-4352
Web Site:  www.mohela.com

Nelnet

Phone:  1-888-486-4722
Web Site:  www.nelnet.com

OSLA Servicing
Phone:  1-866-264-9762
Web Site:  www.osla.org

Sallie Mae
Phone:  1-800-722-1300
Web Site:  www.salliemae.com

For a comprehensive look at contact information and office hours for Service Centers go to:

Loan Servicer Contact Information


The Federal Student Aid Ombudsman works with the federal student loan borrowers to resolve loan disputes or problems from an impartial, independent viewpoint.  If there is a problem with your federal student loan(s) that cannot be resolved with the servicer, you should contact the Federal Student Aid Ombudsman at:

U.S Department of Education
Federal Student Aid Ombudsman
830 First Street NE - 4th Floor
Washington, DC 20202-5144

Phone:   1-877-557-2525
Fax:       202-275-0549
Web:      www.ombudsman.ed.gov