Each department in the Office of Student Services tracks the effectiveness of its programs' support for the quality of services offered, the progress of student development, and the support provided to the four dispositions identified in the General Education Curriculum document (leadership, multiculturalism, responsibility and citizenship). Chickering's theory of student development also provides a foundation the work of Student Services. The data collected by the Director of Institutional Research has been used over the years to assess student growth in regard to Chickering's vectors.
The Student Services mission statement, adopted in 1996, is tied to a formal planning process. The current annual plan and a three- to five-year proposed plan are reviewed and updated at a yearly full day retreat. Plans are underway for a campus-wide review process and for external reviews of each sub-department of Student Services on a five-year rotating basis. To promote student development in accordance with general education, a new model featuring a certificate program for each of the dispositions is being developed.
The Office of Residential Life's clearly outlines the relationship between its departmental goals, general education, and the college's mission and provides evidence of extensive feedback mechanisms. Detailed training manuals along with extensive training aid the staff and make their efforts more effective. Evaluations occur at every level of the program.
Counseling Services uses a Client Satisfaction Questionnaire to evaluate the overall counseling experience and to address issues concerning office space and staffing. Recent revisions to the questionnaire include items that will directly assess general education dispositions. A new measurement tool, the Outcome Questionnaire, will allow better assessment of a student's inner life, interpersonal relations, and societal roles. A comprehensive new Bio/Psycho/Social Assessment instrument will allow better diagnostic conclusions and clearer direction for therapy.
The Althetics Department solicits feedback from the athletics committee and from its athletes through the Student-Athlete Exit Inventory and Interview and the Coaching Staff Evaluation form (in Student Services notebook). Feedback on the intramural and recreational sports programs is gained by comment/suggestion cards.
The Career Center uses a number of assessment tools to gauge success in meeting the needs of students and to determine how reflective the students are about their own needs and desires. The 2002-03 annual summary of the graduating class shows that 99% are continuing their education or are employed on a full-time or part-time basis.
The Human Resources Office annually evaluates the work performance of all non-exempt (hourly) employees. The office annually evaluates employee salaries and benefits as compared to peer institutions and the local Quad-City employment area. Food Service maintains student rating panels which meet weekly to assess the quality and diversity of menu offerings and to serve as a conduit for other students' concerns.